Guest Services Associate

2 days ago


mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time

Company OverviewSir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.Job OverviewWe are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.Qualifications and SkillsMust have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.Roles and ResponsibilitiesGreet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.Coordinate with various departments for appointment scheduling and ensure timely patient consultations.Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.



  • Mumbai, India Mosahay Full time

    **Guest Service Associate** Are you passionate about movies and customer service? Do you want to join a dynamic and fun team at one of the leading cinema chains in India? If yes, then we have an exciting opportunity for you! INOX Cinema Hall is looking for Guest Service Associates to join our team at our MUMBAI(E) location. As a Guest Service Associate,...


  • Mumbai, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced Guest Service Associate to join our Front Office team in the hospitality industry. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide exceptional customer service.Roles and ResponsibilityManage front office operations, including handling guest...


  • Mumbai, Maharashtra, India Meraqui Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Role Brief:We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints...


  • Mumbai, Maharashtra, India MoSahaya Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: - Freshers with Hotel Management Background - 20,000 INR per month Or 7205153122 Location 1: - Jio World center, Gate number 7, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, MH 400055 Location 2: - Pvr Limited, Maker's Maxity Mall, Jio World...


  • Vile Parle, Mumbai, Maharashtra, India Sensys Technologies Pvt. Ltd Full time

    Urgent - Hiring for a GSA for a Leading Cafe Outlet Location: Airport, Vile Parle Passport mandatory. **Salary**: 16k + PF& ESIC Minimum 6 months experience as a Guest Service Associate in any Food & Beverage industry Day shift rotational If Interested or have any good reference You can contact Pragati 8657440083 Thank You **Job Types**: Full-time,...


  • Mumbai, Maharashtra, India Cococart Ventures Pvt Ltd Full time

    **Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers,...


  • Mumbai, India MoSahay Associate Full time

    Supervision of Guest Assistance. - Execute all the guest relations activities to achieve maximum guest satisfaction index scores. - Provide training to staff on customer interaction, service standard and communication skills. - Adhering and inspecting the grooming standards of the staff and provide assistance in case if there is any gap. - In coordination...


  • Mumbai, India Transient Hr solutions Full time

    We are having openings for a Guest Service Associate/Commi position in all over Mumbai. For more details, you can contact Anamika at 02268759815 Responsible to sell the food items across the counter and in the auditorium. Responsible to promote all promotions associated with brand partners related to Box Office / Food & Beverage. Prepares the wooden tray,...


  • Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25114104 **Job Category**Housekeeping & Laundry **Location**JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India, 400049 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies and...


  • Goregaon, Mumbai, Maharashtra, India Sensys Technologies Pvt. Ltd Full time

    Urgent - Hiring for Guest Service Associate for a Leading Cafe Outlet Location: Goregaon East, Mumbai **Salary**: 18k + PF& ESIC Minimum 6 months experience as a Guest Service Associate in a Food & Beverage/ Sales industry Day shift rotational Last Interview Drive on 21st October - Monday at Sakinaka If Interested or have any good reference You can...