Insurance Policy Support Specialist

2 weeks ago

kochi, India beBeeCustomerService Full time

Customer Service Representative Job DescriptionAs a customer service representative, you will be the voice of our brand, assisting customers with queries, resolving issues, and ensuring high levels of satisfaction.The role requires:Handling inbound and outbound calls to address customer inquiries and concerns.Providing accurate information on insurance policies, premium calculations, and policy status.Escalating unresolved queries to internal teams and ensuring timely follow-up.Maintaining customer records by updating CRM system information.Ensuring customer satisfaction through professional communication and problem-solving.Meeting daily, weekly, and monthly targets set by the team lead.Required Skills and Qualifications:Excellent English and Hindi communication skills (verbal and written).Ability to handle customer inquiries efficiently and politely.Basic computer knowledge and proficiency in MS Office and email.Patience and empathy to manage difficult or irate customers.Prior experience in call centers or customer support roles is beneficial.Freshers and experienced candidates can apply.Minimum education: Graduate degree.Benefits:Competitive salary package.Opportunity for career growth and development.Collaborative and dynamic work environment.

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