ERP Support Manager

2 weeks ago

indore, India Nway Technologies Full time

Position: ERP Support Manager Qualification: Degree/Diploma in Engineering/Computer Science/Information Systems or related technical areas or equivalent Experience: 5-9 years Location: Indore Roles & Responsibilities:- Take care of technical support teams with strong leadership to meet customers' expectations and business requirements. Monitor/Execute necessary action to minimize service cost to improve service profitability Plan/Promote service productivity improvement project Preparation for new product launch (training, support structure) Optimize technical staff resource allocation Follow up customer complaints with engineers until closure Always keep engineers aware of Company Compliance Coordinate closely with the ERP business process owners to maintain and update the ERP system Any other duties assigned by Management from time to time Key Skills Required Excellent communication skills Experience in team handling In depth understanding of ERP product and software technical support At least 5 years of relevant working experience in a similar industry Significant experience in leading customer engineer team, resource management, discipline and motivation Strong leadership skills Good interpersonal and customer handling skill Flexible and adaptable Responsible attitude and a willing-to-help-others mind set Employee Benefits  Health Insurance  Optional Holidays

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