Serosoft - Implementation Consultant - ERP

3 days ago

Indore, India Serosoft Solutions Pvt. Ltd. Full time

Description :We are looking for a Consultant Implementation who will be responsible for managing and delivering successful ERP implementations for educational institutions.The ideal candidate will have strong functional knowledge, excellent project execution capabilities, and a customer-first mindset to ensure smooth client onboarding and system adoption.Key Responsibilities :- Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.- Lead end-to-end ERP implementation projectsincluding planning, execution, monitoring, risk mitigation, and client communication.- Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.- Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.- Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.- Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.- Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.- Provide effective post-go-live support to ensure client satisfaction and solution adoption.- Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.- Coordinate with the product team to align on client requirements and enhancements during and after implementation.- Adhere to project timelines and schedules while ensuring all deliverables meet defined standards.- Perform data mapping and validation activities to support system configuration and data migration.- Conduct prototype development for client-specific use case scenarios.- Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.- Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.Education & Experience :- Minimum 4 years of experience in ERP implementation, project consulting, or client servicing roles.- Experience in the education technology domain or enterprise software is highly desirable.Skills :- Strong grasp of business processes with the ability to map them effectively to ERP functionalities.- Familiarity with MySQL or similar relational databases is a plus.- Excellent communication, presentation, and stakeholder management skills.- Strong analytical thinking and problem-solving abilities.- Proficient in MS Excel and project documentation tools.What We Offer? At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive.- Learning & Growth : We support your professional development at every step.- Cutting-Edge Technologies : Engage in pioneering and innovative projects.- Global Opportunities : Expand your horizons & work on international assignments.- Exciting Events & Outings : Enjoy vibrant celebrations and team activities.- Best of Breed Compensation : Competitive pay that rewards your skills & contributions.- 5 Days a Week : Embrace a healthy work-life balance.- Group Health Insurance : Your health and well-being are our priority.- Open Door Policy : Your ideas and feedback are always welcomed.- Beautiful Office in Indore : Work in Indias cleanest city, right in the heart of it (ref:hirist.tech)

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