Implementation Consultant

4 days ago

Indore, Madhya Pradesh, India Serosoft (Academia): World's Fastest-growing Student Information System Company Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Role:
We are looking for a Consultant – Implementation who will be responsible for managing and delivering successful ERP implementations for educational institutions. The ideal candidate will have strong functional knowledge, excellent project execution capabilities, and a customer-first mindset to ensure smooth client onboarding and system adoption.

Key Responsibilities: |

  • Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.

  • Lead end-to-end ERP implementation projects—including planning, execution, monitoring, risk mitigation, and client communication.

  • Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.

  • Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.

  • Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.

  • Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.

  • Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.

  • Provide effective post-go-live support to ensure client satisfaction and solution adoption.

  • Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.

  • Coordinate with the product team to align on client requirements and enhancements during and after implementation

  • Adhere to project timelines and schedules while ensuring all deliverables meet defined standards

  • Perform data mapping and validation activities to support system configuration and data migration.

  • Conduct prototype development for client-specific use case scenarios.

  • Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.

  • Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.

Education & Experience:

  • Minimum 4 years of experience in ERP implementation, project consulting, or client servicing roles
  • Experience in the education technology domain or enterprise software is highly desirable.

Skills :

  • Strong grasp of business processes with the ability to map them effectively to ERP functionalities.
  • Familiarity with MySQL or similar relational databases is a plus.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong analytical thinking and problem-solving abilities.
  • Proficient in MS Excel and project documentation tools.

What We Offer?

At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive

  • Learning & Growth: We support your professional development at every step
  • Cutting-Edge Technologies: Engage in pioneering and innovative projects.
  • Global Opportunities: Expand your horizons & work on international assignments.
  • Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
  • Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
  • 5 Days a Week: Embrace a healthy work-life balance.
  • Group Health Insurance: Your health and well-being are our priority.
  • Open Door Policy: Your ideas and feedback are always welcomed.
  • Beautiful Office in Indore: Work in India's cleanest city, right in the heart of it

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