Serosoft - Implementation Consultant - ERP

2 days ago

Indore, Madhya Pradesh, India Serosoft (Academia): World's Fastest-growing Student Information System Company Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Description
We are looking for a Consultant Implementation who will be responsible for managing and delivering successful ERP implementations for educational institutions.

The ideal candidate will have strong functional knowledge, excellent project execution capabilities, and a customer-first mindset to ensure smooth client onboarding and system adoption.

Key Responsibilities

  • Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.
  • Lead end-to-end ERP implementation projectsincluding planning, execution, monitoring, risk mitigation, and client communication.
  • Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.
  • Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.
  • Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.
  • Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.
  • Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.
  • Provide effective post-go-live support to ensure client satisfaction and solution adoption.
  • Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.
  • Coordinate with the product team to align on client requirements and enhancements during and after implementation.
  • Adhere to project timelines and schedules while ensuring all deliverables meet defined standards.
  • Perform data mapping and validation activities to support system configuration and data migration.
  • Conduct prototype development for client-specific use case scenarios.
  • Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.
  • Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.

Education & Experience

  • Minimum 4 years of experience in ERP implementation, project consulting, or client servicing roles.
  • Experience in the education technology domain or enterprise software is highly desirable.

Skills

  • Strong grasp of business processes with the ability to map them effectively to ERP functionalities.
  • Familiarity with MySQL or similar relational databases is a plus.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong analytical thinking and problem-solving abilities.
  • Proficient in MS Excel and project documentation tools.

What We Offer?
At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive.

  • Learning & Growth : We support your professional development at every step.
  • Cutting-Edge Technologies : Engage in pioneering and innovative projects.
  • Global Opportunities : Expand your horizons & work on international assignments.
  • Exciting Events & Outings : Enjoy vibrant celebrations and team activities.
  • Best of Breed Compensation : Competitive pay that rewards your skills & contributions.
  • 5 Days a Week : Embrace a healthy work-life balance.
  • Group Health Insurance : Your health and well-being are our priority.
  • Open Door Policy : Your ideas and feedback are always welcomed.
  • Beautiful Office in Indore : Work in Indias cleanest city, right in the heart of it

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