Business Process Manager

Job Description:Title – Business Process Manager - Six Sigma Black BeltDepartment: Customer Experience EngineeringSummaryWe are looking to hire a Six Sigma Black Belt into the Quality Methods team to lead various data analysis activities and support a number of exciting Quality improvement initiatives in the HPE Networking Business Unit- Black Belt leads and manages Six Sigma project portfolios in order to accomplish measurable business process improvements. Employs Six Sigma methodology and analytics into organizational operations.- Works with professionals in the design, development, supply chain and customer success / services to accomplish key projects that may be complex and detail-orientedResponsibilities- Provide DMAIC based approach to projects to drive business value for the company, lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data driven focused approach to support the organization's goals- Lead & Project Manage large Cross functional initiatives to Improve Customer Experience & Quality- Lead Postmortem (Lessons learnt) activity for Critical Escalations & Field Issues- Responsible for the analysis and summary of findings from studies for the purpose of decisions regarding various parameters like Quality, Efficiency, Cost reduction, Customer Satisfaction- Provide Yellow belt and Green belt training to potential candidates and upon request from the business.- Provide strong project management skills, expertise in quality management and ability to make major changes in organization – not let things fall through the cracks- Change management – Drive sustainable change through the organization through collaboration and cross function work. Establish process, procedures to ensure sustainability of project resultsSkills and Competences- Six Sigma Black Belt Certified with 5 yrs. of experience leading Six sigma projects- Proficiency with statistical techniques, flow charting, business analysis and experience in engineering, supply chain and customer success / services environment in technology industry.- Proficient using statistical software like Minitab, SAS, Stata, R etc.- Proficient in Machine learning techniques and application into quality related projects- Knowledge of Python to extract and manipulate data sets to perform complex data analysis is a plus- Prior experience of working in an outsourced supply chain environment with contract manufacturers- Prior experience of working and/or incorporating six sigma techniques and methodologies into the normal way of doing things versus through a "big program"- Prior experience of managing and facilitating cross functional improvement projects (drive projects and results with the teams that not directly reporting into your function)- Strong communication skills to manage cross-functional teams and stakeholders across the globe- Ability to enable organization to become more self-sufficient and self-sustaining in process improvement endeavors- Ability to influence peer groups and senior executives, and work with globally to distributed teams and functions- Ability to coach and mentor other resources about six sigma methodology and drive a culture of quality in the organization- Project Management (PMP) a plus- Master's Degree desirable- Experience with other continuous improvement methodologies like Kaizen, Lean etc.- Moderate travel will be required- Self starter with ability to manage projects independently & ability to flexibly work with stakeholders across globeIf you find the job description aligns with your experience, please share your updated resume at risingh@juniper.net.