Technical Support Specialist

2 weeks ago


ahmedabad, India Quilt Software Full time

Roles and ResponsibilitiesThis is an excellent position for someone looking to break into the tech field or for an experienced technician looking to join a fast-growing US-based company. As a small business, our top priority is finding the right person, not just another employee. This job is based in our office in Ahmedabad India.We're seeking a technically minded problem solver to help support our hardware team. As part of the broader technical support team, hardware technicians are responsible for the following:Configure hardware bundles for our retail point-of-sale systemAssist customers in diagnosis and troubleshooting defective hardwareConduct warranty repairs and coordinate with manufacturers to assist with warranty claimsProgram pin pads and other payment devicesSupport software technicians as they help our customersCreate documentation and guides for software and hardwareRequires Candidate to work evening and night shifts to cover US-based time zoneRequires to be physically present in the office in Iskon Crossroads - AhmedabadShifts are 10 hours with a 1-hour break for 5 rotating days a week with 2 holidays per weekMust speak fluent EnglishDesired Candidate ProfileBasic networking knowledgeComfort with the Windows operating systemAbility to dig into new software and hardware and easily pick it upProblem solver who can analyze a situation and quickly move toward resolutionDegrees, certifications, and experience are all preferred but not requiredThis is a great position to gain experience in the tech fieldWe're a fast-growing US-based company with a startup mentalityWe deliver service our customers can brag aboutChallenging and rewarding work environmentPerks and BenefitsExcellent supportive team environment to learn & growPaid leave daysAdvancement opportunitiesDiwali BonusGreat work environmentExcellent PayJob Type: Full-timePay: ₹550, ₹800,000.00 per yearBenefits:Paid time offWork Location: In person



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