Cloud Contact Center Transformation Specialist

5 days ago


coimbatore, India beBeeExpert Full time

Cloud Contact Center ExpertWe are seeking a highly skilled professional to lead our cloud contact center transformation project.Strong hands-on experience with Amazon Connect and a solid background in CTI consulting required.Minimum 7 years total experience in contact center/CTI space and 3+ years hands-on experience with Amazon Connect.The ideal candidate should have played a key role in previous CTI modernization or migration projects and be confident working with technical teams and business stakeholders.Key Responsibilities:Configure and set up Amazon Connect environments.Collaborate with business teams to gather requirements and translate them into technical designs.Develop backend integrations using AWS Lambda and REST APIs.Integrate Amazon Connect with CRM systems and support platforms.Support user testing, deployment, and documentation.Troubleshoot issues and optimize existing contact flows.Benefits: This is an exciting opportunity for experienced professionals to drive innovation and growth in the contact center space.Additional Information: The ideal candidate will possess a unique blend of technical expertise and business acumen.



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