Cloud Contact Center Specialist

2 weeks ago


coimbatore, India beBeeConsultant Full time

Amazon Connect Consultant Job OpportunityAs a leading organization, we are seeking an experienced Amazon Connect consultant to spearhead the transformation of our cloud contact center. This role demands expertise in designing and implementing effective contact flows, routing strategies, and agent setup.Lead the design and configuration of Amazon Connect environments to optimize customer interactions.Collaborate with business stakeholders to translate requirements into technical solutions.Develop backend integrations using AWS Lambda and REST APIs to enhance the user experience.Integrate Amazon Connect with CRM systems such as Salesforce or Zendesk to streamline processes.Troubleshoot issues and improve existing contact flows to ensure seamless customer engagement.



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