Team Lead

2 months ago


jabalpur, India Santiago Lifeciences Pvt Ltd Full time
Team Supervision: Leading and managing a team of sales support staff, including setting performance goals, providing guidance, and conducting regular performance evaluations.
Workflow Management: Ensuring efficient workflow within the back office team by assigning tasks, setting priorities, and monitoring progress to meet deadlines.
Training and Development: Providing training and onboarding for new team members, as well as ongoing coaching and mentoring to improve team performance.
Process Improvement: Identifying areas for process improvement and implementing changes to streamline operations, reduce errors, and enhance efficiency.
Quality Control: Ensuring the accuracy and quality of sales-related documentation, data entry, and reports generated by the team.
Data Management: Overseeing the collection, storage, and retrieval of sales data and ensuring it is organized and accessible for analysis and reporting.
Reporting: Generating and presenting regular reports to management on team performance, productivity, and key performance indicators (KPIs).
Problem Resolution: Addressing and resolving any issues or discrepancies related to sales transactions, orders, or customer inquiries.
Communication: Maintaining open and effective communication channels with other departments, such as sales, customer service, and finance, to facilitate collaboration and problem-solving.
Compliance: Ensuring that the team adheres to company policies, industry regulations, and best practices in sales operations.
Customer Support: Collaborating with customer support teams to address customer inquiries and issues that require back-office support.
Technology Utilization: Leveraging relevant software and tools to optimize sales support processes and data management.
Performance Monitoring: Continuously monitoring team performance against established targets and KPIs and taking corrective actions when necessary.
Team Motivation: Motivating and inspiring team members to meet and exceed performance goals and maintain a positive work environment.
Documentation: Maintaining accurate and organized records of sales transactions, orders, and other relevant documentation.
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