Customer Service Team Lead

3 weeks ago


Jabalpur, Madhya Pradesh, India Rojgar Mitra Full time
Customer Care Executive Job Description

Rojgar Mitra is seeking a highly skilled and experienced Customer Care Executive to join our team.

Key Responsibilities:
  • Team Management: Lead a team of customer support representatives, providing guidance and support to ensure excellent service delivery.
  • Service Process Oversight: Oversee the customer service process, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Complaint Resolution: Resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Policies and Procedures: Develop and implement policies and procedures to ensure consistency and quality in customer service delivery.
  • Training and Development: Plan and deliver training programs to enhance the skills and knowledge of customer support representatives.
  • Staff Selection and Management: Select and manage a team of customer support representatives, ensuring they have the necessary skills and knowledge to deliver excellent service.
  • Quality Assurance: Conduct quality assurance surveys with customers to ensure that service standards are met and provide feedback to the team.
  • Product Knowledge: Possess excellent product knowledge to provide accurate and helpful information to customers.
  • Team Environment: Maintain a positive and productive working environment for the team, promoting a culture of excellence and customer satisfaction.

Rojgar Mitra offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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