Technical Support Engineer 2, Premier
2 days ago
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog's Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog's Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.What You'll Do:Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platformDevelop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environmentReproduce issues and dive into the 600+ integrations that Datadog works withBuild out documentation and knowledge based articles for a variety of technologyDrive product conversations based on needs and problems learned during client interactionsParticipate in routine health check meetings with Premier CustomersWork from a Datadog office 3 - 5 days per week Who You Are:Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)A tinkerer with some programming experience and a basic knowledge of LinuxSelf-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approachA decision maker but know when the decision should be escalatedHave been in a Premium/Enterprise technical support role previouslyKnowledgeable of current infrastructure and monitoring solutions and technologiesAble to work a rotating schedule that requires weekend availability Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.Benefits and Growth:Best-in-breed onboardingGenerous global benefitsIntra-departmental mentor and buddy program for in-house networkingNew hire stock equity (RSUs) and employee stock purchase plan (ESPP)Continuous professional development, product training, and career pathingAn inclusive company culture, able to join our Community Guilds and Inclusion TalksBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
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