Technical Support Analyst

2 weeks ago


Bangalore, India CONNECTING 2 WORK Full time

Responsibilities:• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity • Consult on server/network/application problems and provide suitable solutions • Enter commands and observe system functioning to verify correct operations and detect errors • Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Skills: • Excellent communication and interpersonal skills • Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software Experience/Education:  • Bachelor’s degree in computer related field or equivalent training required • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills • Basic ability to work independently and manage one’s time • Experience in 3rd line or specialist support • Experience in Hyper-V or VMWare support • Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience



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