Services Manager

1 month ago

Raipur, India TIGI HR ® Full time

Post : General Manager for service
Location : Raipur, Chhattisgarh
Experience - 8-10 Years
Education - Graduation
Industry : Automobile
Job Description :-
As a General Manager for Service in the automobile industry, your work would involve overseeing all aspects of the service department to ensure smooth operations, excellent customer service, and profitability. Your responsibilities would include:
1. *Leadership and Team Management*:
- Provide strong leadership and guidance to the service department team, including service advisors, technicians, and administrative staff.
- Set clear expectations, goals, and performance standards for team members.
- Foster a positive and collaborative work environment focused on teamwork and continuous improvement.
2. *Customer Service Excellence*:
- Ensure that all customers receive exceptional service throughout their interactions with the service department.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Implement processes to measure and improve customer satisfaction levels.
3. *Operations Management*:
- Oversee all aspects of service operations, including scheduling, workflow management, and resource allocation.
- Ensure that service appointments are scheduled efficiently and that work is completed within the promised timeframe.
- Monitor service productivity, efficiency, and quality to optimize departmental performance.
4. *Technical Expertise and Training*:
- Maintain up-to-date knowledge of automotive technology, diagnostic procedures, and repair techniques.
- Provide training and support to service technicians to enhance their skills and certifications.
- Ensure compliance with manufacturer-specific service requirements and updates.
5. *Financial Management*:
- Develop and manage the service department budget, including revenue forecasts, expense tracking, and cost control measures.
- Analyze financial performance metrics and identify opportunities for revenue growth and cost savings.
- Implement strategies to improve departmental profitability while maintaining service quality.
6. *Regulatory Compliance*:
- Ensure compliance with all applicable laws, regulations, and industry standards related to automotive service and repair.
- Maintain accurate records of service transactions, warranties, and repairs.
- Implement policies and procedures to ensure safety and regulatory compliance.
7. *Facility Maintenance and Safety*:
- Oversee the maintenance and cleanliness of the service facility, equipment, and work areas.
- Implement safety protocols and procedures to minimize the risk of accidents and injuries.
- Ensure compliance with occupational health and safety regulations.
8. *Vendor and Supplier Management*:
- Develop and maintain relationships with service equipment suppliers, maintenance contractors, and other vendors.
- Negotiate contracts, pricing, and service agreements to ensure favorable terms.
- Monitor vendor performance and address issues or concerns as needed.

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