Manager-Service Quality

1 week ago

Raipur, Chhattisgarh, India IDFC FIRST Bank Full time

Role/Job Title: Manager - Service Quality and Process Excellence

Function/Department: Rural Banking

Job Purpose:

The role entails driving Service Quality for all customer journeys within Rural Banking and ensuring adherence to Process Excellence standards. The role bearer would be responsible to manage operations and resources in the most cost efficient and technology effective manner. The role bearer would be a key Change agent for the bank and is responsible for implementing strategic and tactical projects that enhance quality of experience, drive ingenuity and innovation across rural business. The role bearer is responsible for helping Regional Manager implement a process management/improvement framework including governance and methodology contributing to larger rural banking objectives.

Roles & Responsibilities:

Provide assurance of Service Quality and Process Excellence standards for all customer journeys within Rural Banking across all Asset and Liabilities products. Candidates with experience in Internal Audit/QA/Risk/Credit/Risk profiles for HL, LAP, KCC products would be preferable. Perform checks for branches to verify if the laid process/polices are adherence by all team members. To acquire knowledge of policies and procedures of the bank and guide team on preventive/corrective measures. Execute the Service Quality and Process Excellence Training for the branches. Conduct branch visits in the state/region as per approved plan within assigned man-days. Verify records and registers maintained at branch for monitoring, supervision, administrative and HR related aspects. Escalate critical issue to the business team which require immediate attention. Identification, fact finding, and reporting of misappropriation in any. Flag off early warning signals in the portfolio or any process gaps. Conduct compliance checks and report for any deviations. Prepare and submit the SQPE reports within defined timelines. Interact with the business team supervisors to discuss and update on key observations noted at branch.

Education Qualification:

Graduation: Bachelor's in Engineering / Technology / Math / Commerce / Arts / Science / Biology / Business / Computers / Management.

Experience: 5 to 8 years of relevant experience in Internal Audit/QA/Risk/Credit/Risk profiles for HL, LAP, KCC products

  • quality control engineer

    1 week ago

    Raipur, Chhattisgarh, India Paradise Placement Consultancy Full time

    Job Description:Design, develop and implement best quality practices and processes for product developments.Maintain, monitor and ensure highest quality in services or products.Develop and initiate quality standards for tests, inspections and evaluations.Design and develop forms and instructions for evaluating, assessing, reporting and documenting on quality...

  • quality control engineer

    1 week ago

    Raipur, Chhattisgarh, India Paradise Placement Consultancy Full time

    Job Description: Design, develop and implement best quality practices and processes for product developments. Maintain, monitor and ensure highest quality in services or products. Develop and initiate quality standards for tests, inspections and evaluations. Design and develop forms and instructions for evaluating, assessing, reporting and...

  • quality incharge

    1 week ago

    Raipur, Chhattisgarh, India Paradise Placement Consultancy Full time

    Job Description: To maintain BIS/ISO documentation. to handling e customer compliance online mechanical testing & physical inspection. providing to test certificate to each & every customer, to maintain to good house keeping providing testing in our lab BIS & third party inspection handling to attend MRM & discussion with head. ...

  • Gm Service

    1 week ago

    Raipur, Chhattisgarh, India ASAP Recruitment Full time

    Position - GM Service (Automobile)Industry - Automobile Sector (Premium Vehicles)Experience - 10 years MinimumQualifications - Bachelor's degree in Mechanical Engineering, or Automobile Engineering.Gender - MaleSalary - UPTO 80,000Location**: Raipur, CG**Responsibilities: Develop and implement strategic plans for the service department to effectively achieve...

  • Field Service Engineer

    3 weeks ago

    Raipur, Chhattisgarh, India ABB Full time

    Field Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Field Service Engineer

    1 month ago

    Raipur, Chhattisgarh, India ABB Full time

    Field Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Field Service Engineer

    3 weeks ago

    Raipur, Chhattisgarh, India ABB Full time

    Field Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Field Service Engineer

    1 month ago

    Raipur, Chhattisgarh, India ABB Full time

    Field Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Quality Control Engineer

    1 week ago

    Raipur, Chhattisgarh, India Vandana Global Full time

    Position: Quality Engineer - QC - SMSCompany: Manufacturing Company in Raipur, C.GAbout the Role: As a Quality Engineer specializing in SMS, you will work closely with the Quality Manager to ensure in-process quality checks and product quality in areas related to Induction Furnace, AOD & CCM. Your role includes driving ISO 9001:2015 compliance, supervising...

  • Field Service Engineer

    4 weeks ago

    Raipur, Chhattisgarh, India ABB Full time

    Field Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Field Service Engineer

    1 week ago

    Raipur, Chhattisgarh, India ABB Full time

    Field Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Field Service Engineer

    3 weeks ago

    Raipur, Chhattisgarh, India ABB Full time

    Field Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • PSD - Service Engineer - Bhatapara

    1 week ago

    Raipur, Chhattisgarh, India Larsen & Toubro Full time

    PSD-Service EngineerJob Title :Service EngineerQualification : ITI /Diploma - Mechanical, ElectricalExperience :6-15 yearsIndustry :Mining Industry(Hydraulic Excavators ,Dumpers , Graders Cranes )Location :NagpurRoles & Responsibilities :Maintenance, Troubleshooting, Exposure to Product Service support on CE & ME Machines, Leading a big teamErection and...

  • Workshop Manager

    1 week ago

    Raipur, Chhattisgarh, India Bansal Metallics (India) Pvt. Ltd. BMPL Full time

    Service Manager- RaipurWe have an urgent requirement of Service Manager for a Automobile Dealership (Passenger car) Raipur (C.G.). Candidate must have minimum 2 years working experience in the similar post.Full Job DescriptionManage the regular operations of the workshop, including scheduling, workflow, and quality control.Develop and maintain a strong...

  • Officer/executive- Customer Service/ Ramp

    1 week ago

    Raipur, Chhattisgarh, India Indigo Airlines Full time

    Position: Officer Customer Service/ Ramp/ SecurityJob Location - RaipurMandatory Documents required during interview. (Both Original & Photocopy)1. CV2. PAN Card3. Adhaar Card ( with Address)4. Passport ( with Address)5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.Eligibility Criteria:1.Educational...

  • General Manager

    1 week ago

    Raipur, Chhattisgarh, India Paradise Placement Consultancy Full time

    Job Description:The incumbent shall be responsible for the Plant - procurement covering all raw materials, Spare Parts, Consumables, Packing Materials etc.Review of all Service Contracts and renewals.New vendor development for critical raw materials / Consumables with the help quality department / user department.Managing complete cycle of procure to...

  • General Manager

    1 week ago

    Raipur, Chhattisgarh, India Paradise Placement Consultancy Full time

    Job Description: The incumbent shall be responsible for the Plant - procurement covering all raw materials, Spare Parts, Consumables, Packing Materials etc. Review of all Service Contracts and renewals. New vendor development for critical raw materials / Consumables with the help quality department / user department. Managing complete cycle of...

  • Sr. Manager

    1 week ago

    Raipur, Chhattisgarh, India Paradise Placement Consultancy Full time

    Job Description: URGENT REQUIREMENT - Sr. Manager - QC / Ferro Alloys quality control manager supervises staff and oversees product development procedures to ensure that products meet quality and efficiency standards . The quality control manager will also work with clients to ensure the final products meet their needs and requirements. quality...

  • Housekeeping Manager

    1 week ago

    Raipur, Chhattisgarh, India Marriott International Full time

    JOB SUMMARY Manages housekeeping and engineering functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Engineering/Maintenance, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all operations in...

  • Project Manager- Academics

    1 week ago

    Raipur, Chhattisgarh, India TeamLease Edtech Full time

    About TeamLease Edtech TeamLease Edtech is India's leading learning solutions company providing comprehensive services across Universities and Corporates: We help Universities launch, run and manage their own Online Programs, help Institutes improve the employability of their students through our skilling programs, and help Corporates upskill & reskill...