Officer/executive- Customer Service/ Ramp

1 week ago

Raipur, Chhattisgarh, India Indigo Airlines Full time

Position:

  • Officer
  • Customer Service/ Ramp/ Security

Job Location - Raipur

Mandatory Documents required during interview. (Both Original & Photocopy)

1. CV

2. PAN Card

3. Adhaar Card ( with Address)

4. Passport ( with Address)

5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

Eligibility Criteria:

1.

Educational Qualification:
Graduates from a Recognized Board or University as determined by IndiGo.

3.

Desired Skills:
Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

  • Airport Operations Experience Preferred.
  • No Visible Tattoo marks/ body art

Requirement:

A

Mandatory Requirements:
a) For Customer Service - Good Communication, Pleasing Personality

b) For Ramp - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

c) For Security - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

B

Educational Requirement:
-
For Freshers:

a) For Customer Service **- Graduation

b) For Security - **Graduation

c) For Ramp - **Graduation

a) For Customer Service **- 1+ years of Experience Graduation

b) For Security - 1+ years of Experience Graduation

c) For Ramp - 12 pass or Diploma

a) For Customer Service **- 12 pass or Diploma

b) For Security - 12 pass or Diploma

c) For Ramp - 12 pass or Diploma

C

Preferable Requirement:

a) For Customer Service - Well versed in Customer Dealing

b)
For Ramp - Load & Trim License, 12th Science Background

Job Description -

Customer Service -

Job purpose:


To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.


Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.
Departures

  • Attend the pre flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.
Arrivals

  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Coordination with the baggage vendor for the damaged bags.
  • Follow up with the enroute stations regarding lost baggage.
Post flight departure

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time
"Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives."

Ramp -
L&T & LO certification preferred

  • Confirm the ETA of the flight from OCC or System (Navitaire).
  • Take the bay no. from Apron and convey it to all the stations on R.T.
  • Ensure that you are at the bay D20 mins with all the equipment's required.
  • Note down the Touch down and Chocks and convey it on R.T.
  • Align the ramp properly.
  • Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
  • Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
  • Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
  • After departure make sure that all the equipment's are sent back to the transport yard.
  • Fill the ramp filling.
  • During the flight ensure everyone is smooth, safe and flight is on time.


Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

"Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives".

**Security

**Primary Responsibility: You will be responsible for implementation of security policy and procedures laid down by the Company.

**Mission: To secure

  • Safe operation
  • Punctuality
  • Customer Satisfaction
  • Team efficiency
  • Cost control
  • Secure good working atmosphere and environment
**Focus: Manage safe and secure operations in accordance with security program and applicable procedures.

**Functional Responsibilities: - Maintain standards as per Company requirements

  • Ensure effective threat assessment and response capability
  • Achieve department goals and follow up
  • Perform duties as per the Security Programme.
  • Maintain performance standards and follow up with your shift
  • Monitor continuously the Quality System and the level of conformance
  • Secure quality levels
  • Optim

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