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Workshop Manager
1 week ago
We have an urgent requirement of Service Manager for a Automobile Dealership (Passenger car) Raipur (C.G.). Candidate must have minimum 2 years working experience in the similar post.
Full Job Description
- Manage the regular operations of the workshop, including scheduling, workflow, and quality control.
- Develop and maintain a strong customer service culture, ensuring that customer satisfaction levels are high and that customer complaints are addressed in a timely and effective manner.
- Lead and develop a team of service advisors, technicians, and support staff, ensuring that they are motivated, engaged, and well-trained.
- Maximize workshop revenue by driving service and repair work, upselling services, and ensuring that technicians are productive and efficient.
- Ensure that workshop productivity and efficiency targets are met, and that all work is completed to a high standard and within specified time frames.
- Ensure that workshop equipment and tools are maintained and serviced regularly, and that health and safety regulations are adhered to.
- Ensure that all work carried out in the workshop is compliant with manufacturer and dealership policies and procedures.
- Keep up-to-date with industry developments and trends, and implement best practices to improve workshop performance.
Qualifications:
- Experience in a similar role in the automotive industry, preferably in a dealership environment.
- Strong technical knowledge and ability, with experience in automotive service and repair work.
- ITI/ B.Tech/ Diploma in Automobile is required.
- Excellent leadership and communication skills, with the ability to manage and motivate a team effectively.
- Knowledge of industry regulations, health and safety standards.
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