![SecPod](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer
1 month ago
SecPod is a cyber security technology company. We prevent cyberattacks. We do everything to prevent attacks on the computing environment. Our product helps implement cyber hygiene measures, so attackers have a tough time piercing through. Our SanerNow Cyber Hygiene Platform provides continuous visibility to the computing environment, identifies vulnerabilities and misconfigurations, mitigates loopholes to eliminate attack surface, and helps automate these routines. Our product philosophy is offering simplicity and automation to make the job of security administrators slightly better.
Experience
2-5 years of experience in Technical Support roles in Cyber Security or Enterprise Security software products or any software product.
Qualification
BE/MCA
Your Role:
Join our Technical Support Team at SecPod and be a vital connection between our products and customers. Face real-world technical challenges by offering excellent support for Continuous Vulnerability and Exposure Management (CVEM) products. You will have the opportunity to support our customers and learn cutting-edge technologies in the dynamic cybersecurity space. Your expertise will shine in understanding diverse customer environments and solving complex issues. From helping prevent cyberattacks to assisting with log analysis and vulnerability checks, you‘ll be instrumental in reducing cyber risks and closing the gap in Cyber Exposure. Apart from the requisite technical skills, the ability to communicate with customers through good written and verbal skills is a must. Be part of our team delivering exceptional support that truly matters.
Your Opportunity:
-
Provide 24x7 Customer Support through a shift format.
-
Ensure strict adherence to the SLA and various support parameters.
-
Thoroughly analyze and respond to customer technical inquiries to ensure prompt and effective resolution.
-
Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution within a reasonable time.
-
Assess vulnerability scan results, system audits, and log events to identify and address potential security issues.
-
Replicate issues reported by the customer in a controlled lab environment to facilitate troubleshooting and resolution.
-
Collaborate closely with various teams at SecPod, such as Development, Security Intelligence, Operations, and Sales, fostering strong relationships.
-
Facilitate the flow of customer feedback to relevant departments, including Product Management and Research & Development, to drive product improvement.
-
Perform UAT before the scheduled release of a new version or product before release to the customer environment.
-
Track the Bugs and FRs till their resolution.
-
Perform AWS monitoring and manage Cloud infrastructure
-
Create and publish solution knowledge/KB Articles for re-use by customers and Support Team.
What You‘ll Need:
-
2-5 years of experience in customer support, technical support, system administration, or related customer-facing roles, particularly for large enterprise clients.
-
Comprehensive understanding of cross-platform operating systems including Linux, Mac OS X, and Windows.
-
Skilled in troubleshooting network issues, discussing network design, and administering Linux OS and Windows Server.
-
Proficiency in ticketing systems such as JIRA, Zendesk, or Salesforce.
-
Genuine passion for resolving customer issues and ensuring success in a fast-paced, highly technical environment.
-
Excellent relationship management, customer service, and communication skills across various channels.
-
Solid understanding of networking, Linux/Windows administration, and proficiency in log analysis, root cause analysis (RCA), and scripting languages like Bash or Python.
-
Understanding of virtualization technologies including VMWare, Hyper-V, Amazon AWS, Microsoft Azure, etc. database technologies like MySQL, MongoDB, etc.
-
Strong analytical and technical skills with the capability to handle multiple priorities simultaneously in a dynamic environment.
-
Bachelor‘s degree in a technical field or equivalent experience is preferred.
Bonus if you have
-
Familiarity and experience with patch management, vulnerability management, or cybersecurity tools, whether in a professional or academic context.
-
Exposure to industry security standards such as DISA, HIPAA, CIS, ISO 27001, etc.
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India Vonage Full timeTechnical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India Vonage Full timeTechnical Support Engineer - MessagingVonage Customer Care MissionWe assist customers in creating unique and exceptional customer experiences using our programmable communication tools. With a range of support options, we offer top-notch assistance to developers and businesses. Our global technical team, proficient in development, communication technology,...
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India White Force Full timeJob Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India White Force Full timeJob Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India Fortinet Full timeJoin Fortinet, a cybersecurity company with a strong history of excellence, as we shape the future of cybersecurity and redefine the meeting point of networking and security. At Fortinet, our goal is to protect people, devices, and data everywhere. We are currently in search of a dynamic Technical Support Engineer to contribute to the growth of our expanding...
-
Technical Support Engineer
3 weeks ago
Bengaluru, India Progress Residential® Full timeMicrosoft TeamsOverview: We‘re in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
-
Technical Support Engineer
4 weeks ago
Bengaluru, India Genetec Full timeThe team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support: Use...
-
Technical Support Engineer
3 weeks ago
Bengaluru, India Genetec Full timeThe team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support: Use...
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India Genetec Full timeThe team: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Technical support: Use...
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of...
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India Genetec Full timeThe team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support:Use...
-
Technical Support Engineering
5 days ago
Bengaluru, Karnataka, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Technical Support Engineer
1 month ago
Bengaluru, India Trilyon, Inc. Full timeJob description: The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements. You may be given tasks in helping customers who report problems by either providing them solutions without requiring any...
-
Technical Support Engineer
1 month ago
Bengaluru, Karnataka, India SEVEN CONSULTANCY Full timeApply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on
-
Technical Support Engineer
3 weeks ago
Bengaluru, Karnataka, India SEVEN CONSULTANCY Full timeApply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...
-
Technical Support Engineering
5 days ago
Bengaluru, Karnataka, India Microsoft Full timeJob Title: Technical Support Engineer at Microsoft Customer Service & Support (CSS)OverviewMicrosoft's Customer Experience & Success (CE&S) team, with over 17,000 employees worldwide, is dedicated to elevating customer experience. Join CE&S to contribute to providing top-notch products and services along with a unique customer journey.The Customer Service &...
-
Technical Support Engineering
3 weeks ago
Bengaluru, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...
-
Technical Support Engineering
3 weeks ago
Bengaluru, India Microsoft Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...