Information Tech
1 month ago
Job Responsibilities
SAP: Monitor the support activities of in house L1/L2 team in terms of effectiveness, on time resolution and accuracy/quality of the solution. Liaise with external AMS support team to effectively utilize the entitles support resources. Prioritize feature expansion by facilitating user discussions with due management approval.
Project/Implementation management: Deploy new IT solutions. Ensure timelines are met from the user group. Infrastructure readiness, overlook different phases of implementation and go-live.
Review and optimize IT policies/procedures to ensure compliance and at par with industry standards
Digitisation: Participate in process automation/digitisation initiative. Facilitate requirement definition by liaising with users and in-house development teams. Ensure infrastructure readiness.
Compliance : Participate in computer system validation (for both in house as well as enterprise third party products).
Network: Oversee all technology operations (e.g., AWS Cloud, Network (MPLS & SD WAN), Security & Infrastructure, Google Workspace,internal network on critical infrastructure 24/7), cyber security and evaluate them according to established goals
SOC: Work with R&D IT on the inhouse operation center to monitor and respond to incidents in the cyber security realm.
Financial planning : Budgeting for CAPEX/OPEX
Vendor management: Maintain the vendor ecosystem including enterprise solutions.
Knowledge and Skills required:
Bachelors/ Postgraduate in computer science or associated fields with 12 – 15 years of relevant experience.
Experience in ERP systems like SAP ECC or S/4 Hana in a manufacturing environment
Knowledge in cloud management services (AWS) AD,DNS,DHCP, Google workspace and Networking(MPLS & SD WAN). Awareness on other cloud services and cost control
Experience in conducting internal and external audits, VAPT exercises
Awareness of data protection guidelines and regulatory compliance
Maintain and Upgrade IT standards according to the emerging technologies and regulatory requirements
Proficiency writing/reviewing reports
Fundamental knowledge and experience of networks,operating systems(windows, linux - server), firewall, VPN etc. Knack towards open source utilization and adoption
Excellent communication/interpersonal skills, ability to work in multidisciplinary/ diverse teams and organizational skills are a must.
Strong problem solving , critical thinking and logical reasoning skills to effectively mitigate user concerns
Being inquisitive and eager to acquire new technical skills
Excellent motivational skills, ability and attitude to enrich/upskill the team’s knowledge continuously
Experience in working in a manufacturing organization. Knowledge and awareness in order to invoice. Medical devices/Pharmaceutical industry is desirable
Willingness and ability to go beyond the defined job role and responsibilities.
Understanding of software development life cycle - any experience in below would be a plus
Open source frameworks especially on cyber security
Basic programming/scripting knowledge
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