Business Systems Manager

4 weeks ago

Pune, India LivePerson Full time

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
As Manager, of Business Systems, you are responsible and required to maintain back-office financial systems – Zuora, Billing, and Collection(Salesforce). You are a proactive self-starter capable of multitasking in a dynamic environment, managing multiple projects independently, and achieving strategic as soon as onboard. Beyond maintaining the above systems, your responsibilities will extend to systems integration and any other projects that come along, reporting to our Assoc. Director of Business Systems.
Working hours will be 2:00 pm - 11:00 pm IST.

Job Description:
Design and deliver targeted training programs and documentation to enhance user competency and confidence in using existing systems.
Oversee finance-related systems implementation and administration, ensuring adherence to SOX, ITGC. Work closely with IA/BDO with any requests for systems controls.
Serve as a liaison between business and technology teams.
Manage all functions related to supporting the monthly close and day-to-day technical administration of Billing and Revenue systems.
Collaborate and translate business requirements into technical, system capability requests to improve and expand existing and future financial systems.

Job Requirements:
5+ years of increasing responsibility regarding any applicable professional experience in Zuora Billing and Revenue.
2+ years of experience in SalesForce Billing and Collection
1 - 2 years of people management experience
SFDC Sales Cloud, SAP, Netsuite, or other ERP experience is a plus.
Experience with creating and maintaining system documentation and audit reviews.
Bachelor’s degree in business administration, Finance, or Information Technology or equivalent degree.
Demonstrated experience and understanding of system development life cycle, dynamic of application development, and Information Technology practices and methods.
High motivation: Communication effectively both orally and in writing; be a self-starter, with initiative and ability to work independently with minimal supervision using sound business judgment.
Ability to work independently and demonstrate proficiency in performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
Willingness and ability to learn new concepts, processes, and systems with a positive attitude.
Benefits:
Health: medical, dental, and vision
Time away: vacation and holidays
Development: Generous tuition reimbursement and access to internal professional development resources.
Equal opportunity employer

Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we‘re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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