Team Lead

4 weeks ago

Bengaluru, India ReSource Pro Full time

Job Title:
Specialist, Service Delivery, India

Report to:
Assistant Manager, Service Delivery, India

Department:
Service Delivery Unit

Location:
Bangalore, India

Purpose of the Position:

In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget.

In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.

In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.

Principal Responsibilities:

1. Operates a variety of client systems and performs complex tasks and activities without
supervision following information security policies, procedures and guidelines. Meets and
exceeds client performance standards.

2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a
timely manner. Takes initiative to find solutions and works effectively as a member of the team.

3. Develops and implements procedures to meet quality, quantity, and timeliness standards.

4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates
client needs proactively and takes initiative.

5 Coaches’ less-experienced staff in learning procedures and insurance knowledge.

6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.

Contact Scope:

Internal Contacts
Team members within the client team, Supervisor

External Contacts
Client contacts

Minimum Qualifications:

Education Background

Major N/A
Degree Bachelor

Licenses/Certificates: N/A

Working Experience 5+ years at-least 1.5 years as a Team Lead

Competencies, Skills and Behavior’s:

 Train others
 Builds team relationships
 Communicates effectively
 Demonstrates functional excellence
 Customer centric

ReSource Pro Operational Solutions Pvt Ltd.

About Us:
ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.
Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock.
Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.
Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.
We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.

ReSource Pro Global Achievements:

ISG Provider Lens™ - Insurance BPO Services and Platform Solutions 2020
ReSource Pro is placed as High in Product Challenger
EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021
ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders

Shift Timings:

Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM
Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM

Location:

2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

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