Workspace Technical Services Assistant Manager

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Assistant Facilities ManagerWhat this job involves About the role To provide soft services support to the Facilities Management team at assigned Facilities To work towards providing great human experience to occupants in assigned service deliverables Responsibilities In-charge for soft service operations of the site Lead the outsourced soft services onsite team for service delivery Report to AFM-Shift In charge on matters pertaining to soft services concerns of occupants Taking round of the office carrying out the inspection to ensure office infra is available plumbing carpentry interiors common areas Demonstrate quality of rounds by raising tickets proactively on 360 tool and ensure closure with proper action Ensure reactive tickets pertaining to soft services are closed as per TAT Monitoring the employee response on online tool scheduled employee connects and take corrective actions on feedbacks Housekeeping manpower planning and deployment Implement PPM of soft services for regular and special cleaning carpet cleaning marble polishing Drainoscopy etc Oversee Key management and Parking management Coordinate for employee moves Maintain and implement applicable SOPs End to end soft services vendor management and regular service delivery assessment Training of soft services staff Prepare applicable reports and maintain MIS Maintain inventory of cleaning and toiletry consumables and place timely requisitions Support FM for additional tasks as assigned Sounds like you To apply you need to be Experience Education Graduate in any discipline Tertiary qualifications in hotel management housekeeping building management and or business desirable 5 7 years experience in facilities management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Technical Skills Competencies Excellent verbal and written communication skills as well as presentation skills High energy flourishes in fast pace dynamic environments Customer centricity Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Critical Competencies for Success with corresponding xe2x80x98I am JLL behaviours Client Focus Relationship Management xe2x80x98I Value my Customers Demonstrates proactive professional approach to customer service and stakeholder engagement Ability to interact with a wide range of client staff including senior levels Ability to manage conflict and balance between client and firm requirements People Management and Team Leadership xe2x80x98I am a Team Player Ability to deliver requirements through a remote matrix-reporting team effectively promoting open constructive and collaborative relationships at all levels Program Management Organizational Skills xe2x80x98I am Proactive Excellent planning organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving Strategic Thinking xe2x80x98I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment If you harbour passion for learning and adapting new technologies JLL will continuously provide you with platforms to enrich your technical domains We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Its no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 Worlds Most Ethical Companies for the 12th consecutive year Apply today Location On-site Bengaluru KAIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL