Engineer - Global Service Operations

4 weeks ago


Pune, Maharashtra, India Tata Communications Limited Full time
Job Description

Job Description

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved & work proactively to maintain the same.

Desired Skill sets

Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain

Technical Skills
Networking Fundamentals
OSI and TCP/IP models
Subnetting, IP addressing, and routing
VLANs, NAT, DHCP, DNS

Network Hardware
Routers, switches, firewalls, access points
Load balancers and network cabling

Protocols & Services

TCP/UDP, HTTP/HTTPS, FTP, SNMP, BGP, OSPF, EIGRP
VPNs and tunneling protocols (IPSec, GRE)
Operating Systems,SD-WAN

Certifications (Highly Recommended)
Cisco Certified Network Associate (CCNA)

Intermediate to Advanced
Cisco Certified Network Professional (CCNP)
Juniper Networks Certified Associate (JNCIA)
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