
Engineer - Global Service Operations
4 weeks ago
Job Description
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved & work proactively to maintain the same.
Desired Skill sets
Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain
Technical Skills
Networking Fundamentals
OSI and TCP/IP models
Subnetting, IP addressing, and routing
VLANs, NAT, DHCP, DNS
Network Hardware
Routers, switches, firewalls, access points
Load balancers and network cabling
Protocols & Services
TCP/UDP, HTTP/HTTPS, FTP, SNMP, BGP, OSPF, EIGRP
VPNs and tunneling protocols (IPSec, GRE)
Operating Systems,SD-WAN
Certifications (Highly Recommended)
Cisco Certified Network Associate (CCNA)
Intermediate to Advanced
Cisco Certified Network Professional (CCNP)
Juniper Networks Certified Associate (JNCIA)
-
Service Engineer
1 week ago
Pune, Maharashtra, India Om Sai Global HR Service Full time ₹ 6,00,000 - ₹ 10,00,000 per yearJob Description:-We are looking for a Service Engineer for our client place based at Pune (Maharashtra) location. The Service Engineer will play a crucial role in maintaining the operational efficiency of industrial machinery. You will be responsible for on-site troubleshooting, preventive maintenance, and providing technical support to clients. This...
-
Global Service Desk Customer Service Analyst
1 week ago
Pune, Maharashtra, India ESP Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout The JobTo log all customer incidents and requests accurately. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual service levels.What will you do?Receive, scope and accurately log, then process each customer ticket and, following...
-
Pune, Maharashtra, India NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearBusiness Consulting-Unified Communications Service Operations L2 / L3 Engineer Req ID: 338473 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Consulting-Unified...
-
Engineer - Global Service Desk
1 week ago
Pune, Maharashtra, India TMF Group Full time ₹ 2,00,000 - ₹ 6,00,000 per yearGeneral InformationJob ID31810LocationPune, IndiaWork TypesFull Time, PermanentCategoriesInformation TechnologyWe never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are...
-
Engineer - Global Service Operations
1 week ago
Pune, Maharashtra, India Tata Communications Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob DescriptionThe role is responsible for...
-
Pune, Maharashtra, India UPL Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: HR Operations Manager – UPL Global Business Services Limited (GBSL)Location: PuneReporting To: GBS HeadUPL GBSL (Global Business Services Limited)is a specialized entity within the UPL ecosystem that provides centralized, standardized, and streamlined business support services across UPL's global operations. It is designed to enhance operational...
-
HR Operations Manager – Global Business Services
4 weeks ago
Pune, Maharashtra, India UPL Full timeJob Title: HR Operations Manager – UPL Global Business Services Limited (GBSL) Location : Pune Reporting To : GBS Head UPL GBSL (Global Business Services Limited) is a specialized entity within the UPL ecosystem that provides centralized, standardized, and streamlined business support services across UPL's global operations. It is designed to enhance...
-
Pune, Maharashtra, India UPL Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: HR Operations Manager UPL Global Business Services (GBS)Location: PuneReporting To: GBS HeadRole Overview:The HR Operations Manager UPL GBS will lead the delivery of scalable, efficient, and employee-centric HR services across UPLs global operations. This role is pivotal in driving transformation through process standardization, and data-driven...
-
Service Operations
1 week ago
Pune, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearService Operations - Production Engineer Support, AVPJob ID: R0397719Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: PunePosition OverviewJob Title- Service Operations - Production Engineer Support, AVPLocation- Pune, IndiaRole DescriptionYou will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions,...
-
Global Pricing Operations
4 weeks ago
Pune, Maharashtra, India Evnek Full timeJob Title : Lead Global Pricing Operations & AnalyticsExperience : 7+ YearsLocation : PuneNotice Period : Max 30days, Immediate joiner preferredRequired Skills & Competencies : - Experience managing distributed or hybrid pricing/analytics teams.- Strong familiarity with Redmine, JIRA, or similar platforms.- Knowledge of pricing intelligence, market...