▷ Apply Now Head – After Sales Service Department

3 weeks ago

Hisar HR IN The Wyth Corporation Full time

Job Opening Head - After Sales Service Department Company YBK Industries Private Limited Syrex Batteries Location Arya Nagar Hisar Haryana Industry Battery Manufacturing Inverter Lithium Batteries Company Website www syrexbatteries com About Us YBK Industries Private Limited popularly known as Syrex Batteries is a leading manufacturer of high-performance Inverter and Lithium batteries With a strong commitment to quality and innovation we have earned a trusted name in the power solutions industry Position Overview We are looking for a dynamic and experienced Head of Service Department to lead and manage our after-sales service operations across PAN India The candidate will be responsible for handling the technical team and Authorized Service Partners ensuring excellent customer support quick resolution of technical issues and maintaining high service standards for our inverter and lithium batteries Key Responsibilities Lead and manage the technical service team and ASP network across India Monitor and ensure effective after-sales service support for customers and dealers Analyse and resolve technical problems efficiently with minimum downtime Provide technical guidance and training to service engineers and ASPs Develop and implement service policies processes and SOPs for better efficiency Coordinate with the production and quality teams for recurring issues and feedback Maintain strong relationships with dealers distributors and service partners Prepare service reports maintain service data and analyse service performance Ensure customer satisfaction by timely response and effective problem-solving Use MS Office for reporting data management and presentations Required Qualifications Skill Education Bachelor s Degree Diploma in Technical Education or related field Minimum 7-10 years of experience in after-sales service technical support preferably in battery inverter or power backup industry Strong technical knowledge of inverter batteries and lithium batteries Excellent communication leadership and problem-solving skills Proficiency in MS Office Excel PowerPoint Word Ability to handle pressure and deliver results within timelines What We Offer Opportunity to lead a PAN India service network A challenging role with scope for innovation and growth Competitive salary and benefits as per industry standards Job Types Full-time Permanent Pay 60 000 00 - 80 000 00 per month Benefits Food provided Health insurance Provident Fund Work Location In person

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