Category Lead Ev Field Issue

Function Quality Pay Band E4 to M2 Role Category Lead-EV Field Issues A purpose driven role for you Your Roles and Responsibilities will include but be not limited to the Following- 1 Manage the Market issues efficiently Monitoring improving the Market Response Time and Warranty Management System for EVs Market Issue analysis Root Cause identification warranty parts analysis Countermeasure Implementation through MP ECN Speedy resolution of design issues thorough root cause analysis and countermeasure deployment and cascading to new development projects 2 Reduction in Warranty Claims Cost of Electrical Electronics Proprietary Parts 3 Drive DFMEA PFMEA practice considering market failures usage conditions Parts Durability enhancement CTQ identification and cascading for quality upgrade 4 Base Model G4 After Market MP GB issues Resolution Gate tracking Event trials Dwg Study Alignment senior review MQ GB GPP PL 5 Customer 360 degree Warranty VTQI Faster market issue resolution Social media analytics advanced telematics system Software Issue resolutions Digitalization of customer issues Interviewing customers to learn about improvements an organization can make to its products and services New technology EV components FI System - VCU MCU DC-DC BMS BCM etc A Day in the life On a day-to-day basis you will be coordinating and alignment with stakeholders 1 Alignment with multiple stakeholders across the different functions and customers 2 Analysis of field issues vehicle telematics data analysis market study and customer feedbacks 3 Base model Issues and learnings and knowledge database management for future model deployment 4 Be able to frequently travel locally and internationally In some cases with a short notice 5 Country specific statutory regulatory and customer requirements of quality parameters Academic Qualification Experience 1 Graduation in Engineering Electrical Instrumentation 2 Minimum 5 years of experience in part development in automobile industry 3 Good Technical Hands-on experience on EV parts testing w r t Failure diagnosis 4 New Technology Software Analytics Technical Skills Knowledge Product Process expertise especially E E proprietary parts 2-wheeler electrical sub-systems New Product Development Problem Solving and Defect analysis Project planning Project Management Skills PPAP APQP DFMEA QC tools Drawing Study Auditing Analysing tools like Canalyzer OBD Tool PCAN VCI Tool etc Behavioural Skills Strong interpersonal skills Conflict Resolution Effective communication skills Assertiveness Critical thinking intellectual capabilities to analyse problems What will it be like to work for Hero As the world s largest manufacturer of motorcycles and scooters for the last 22 years Hero is where you will get to work with the brightest innovators passionate about being the best in what they do You will become a part of India s proudest legacy a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower If you are someone who dreams big and goes after their dreams with absolute conviction Hero is your place to be At Hero we are building a cutting-edge future of mobility pushing frontiers of innovation and aiming for the very best Choose to be with the best choose to be your best About Hero Headquartered in New Delhi India is the world s largest manufacturer of motorcycles and scooters for 22 consecutive years We are at the forefront of developing modern technologically superior and eco-friendly mobility soluations for its millions of customers around the world Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia Africa Latin America and the Middle East We have achieved the coveted milestone of 110 million cumulative production and sales since inception Aligned with its Vision Be the Future of Mobility Hero MotoCorp plans to achieve its next 100 million sales by 2030 We have a globally benchmarked manufacturing and Research Development R D ecosystem that is spread across global geographies Its R D facilities are located in India and Germany - the Centre of Innovation and Technology CIT at Jaipur India and the Tech Centre Germany TCG near Munich Hero MotoCorp s eight green manufacturing facilities are spread across India 6 Colombia 1 and Bangladesh 1 Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index In 2022 Hero MotoCorp launched a separate brand for emerging mobility solutions including Electric Vehicles EV - VIDA Powered by Hero VIDA has commenced sales of VIDA V1 - its first EV - in India and plans to launch the product in global markets We are one of the largest global corporate promoters of multiple sporting disciplines Hero is globally associated with golf football field hockey cricket and motorsports Hero MotoSports Team Rally is one of India s flag-bearers in global rally racing The iconic golfer Tiger Woods is Hero MotoCorp s Global Corporate Partner Read more Be with the best Be your best Catch-up on all our Recruitment assessments - We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally Some of our roles use assessments to help us understand how suitable you are for the role you ve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process