Senior Manager Network Operations

3 days ago


Mumbai, Maharashtra, India Ishan Technologies Full time
Key Responsibility

- Operations Management
- People/resource management for Operations round the clock while ensuring Productivity & Hygiene
- Data/GIS/record updation, reports sign-off, SOP compliance, Tools/equipment/DG handling/maintenance
- Cross-functional co-ordination, Audits & reviews

- Network Management
- Network Planning, Deployment & uptime
- Preventive Maintenance
- Inventory/spares management & timely portal updation for inward/outward/ consumption

- I&FR
- Ensuring installations done within TAT keeping customer updated about progress & escalation management
- Complaint Management Resolution, first time right resolution
- Gross Fault Ratio GFR reduction & Repeat complaint action
- Trigger SIP with Backhaul providers wherever required
- Churn control & Retention. RCA of complaints/Network failure & corrective actions thereon

- Network Maintenance & Hygiene
- Ensure regular PM for Network equipments, & customer locations
- Regular Infra check for installed towers/poles
- Disaster Management

- Other Tasks
- Basic office expenses/petty cash management
- Timely Recovery for termination cases
- GIS Mapping within 24 hours of installation
- Access network mapping till customer end in lepton and KMZ including inventory
- Employee retention & team engagement, timely closure of recruitment pendency in sync with HR

Experience:- Min 7 years in telecom/ISP
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