Network Operations Manager
3 days ago
Network Operations Manager
This is an operational role responsible for delivering results that have a direct impact on day-to-day operations. The successful candidate will be capable of instructing professional or technical staff and reviewing the quality of work undertaken by these roles.
Key Responsibilities:- Create and maintain infrastructure necessary for the growth and upkeep of customer network operations to drive network efficiency and availability.
- Manage new enhancements/issue resolution.
- Proactive/reactive fault management Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
- Identify day-to-day manual activities, repeat tasks, and lead the effort to automate them.
- Track and monitor environment performance to ensure minimal interruption to customer network & Data centre operations.
- Manage network equipment maintenance and security operations for all sites.
- Maintain day-to-day O&M tasks associated with installation and testing of new network equipment, diagnosing, and locating troubles.
- Performing repair and maintenance and restoring service for optimal customer satisfaction.
- CLS working experience.
- Troubleshooting experience of network, equipment, and service level faults.
- Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
- Good working knowledge on Tejas & DWDM devices.
- Working knowledge of LAN, WAN, and Cisco devices.
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