Senior Manager Network Operations

2 days ago


Mumbai, Maharashtra, India Ishan Technologies Full time

Key Responsibility

  • Operations Management
  • People/resource management for Operations round the clock while ensuring Productivity & Hygiene
  • Data/GIS/record updation, reports sign-off, SOP compliance, Tools/equipment/DG handling/maintenance
  • Cross-functional co-ordination, Audits & reviews
    • Network Management
    • Network Planning, Deployment & uptime
    • Preventive Maintenance
    • Inventory/spares management & timely portal updation for inward/outward/ consumption
      • I&FR
      • Ensuring installations done within TAT keeping customer updated about progress & escalation management
      • Complaint Management Resolution, first time right resolution
      • Gross Fault Ratio GFR reduction & Repeat complaint action
      • Trigger SIP with Backhaul providers wherever required
      • Churn control & Retention. RCA of complaints/Network failure & corrective actions thereon
        • Network Maintenance & Hygiene
        • Ensure regular PM for Network equipments, & customer locations
        • Regular Infra check for installed towers/poles
        • Disaster Management
          • Other Tasks
          • Basic office expenses/petty cash management
          • Timely Recovery for termination cases
          • GIS Mapping within 24 hours of installation
          • Access network mapping till customer end in lepton and KMZ including inventory
          • Employee retention & team engagement, timely closure of recruitment pendency in sync with HR

Experience:- Min 7 years in telecom/ISP



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