ServiceNow Trainer

3 weeks ago

Bengaluru, Karnataka, India Weekday AI Full time
This role is for one of Weekday's clients
Min Experience: 8 years
Location: Bengaluru
JobType: full-time

Requirements

We are seeking a highly skilled and experienced ServiceNow Trainer to design, develop, and deliver comprehensive training programs for ServiceNow platforms and modules. The ideal candidate will have 8+ years of hands-on experience in ServiceNow along with a proven track record of training IT professionals, administrators, and end-users. This role requires a deep understanding of ServiceNow functionalities, strong communication skills, and the ability to simplify complex technical concepts for diverse audiences.

As a ServiceNow Trainer, you will play a critical role in empowering employees and clients with the knowledge required to maximize their use of ServiceNow, enhance productivity, and align ServiceNow solutions with business objectives.

Key Responsibilities

- Training Delivery & Facilitation

- Design and deliver interactive training sessions on ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, and GRC.
- Conduct both classroom and virtual training for technical teams, administrators, developers, and end-users.
- Adapt training methodologies based on audience skill levels (beginners, intermediate, advanced).
- Use real-world examples, case studies, and live demonstrations to enhance understanding.

- Content Development & Customization

- Develop training materials, including manuals, presentations, e-learning modules, and job aids.
- Customize training content to align with organizational requirements, industry best practices, and ServiceNow release updates.
- Ensure course content is engaging, accurate, and aligned with ServiceNow's evolving ecosystem.

- Assessment & Feedback

- Conduct assessments, quizzes, and hands-on labs to evaluate participant learning and retention.
- Gather feedback from participants to continuously improve training effectiveness.
- Provide post-training support and mentorship to help learners apply knowledge in real-world scenarios.

- Collaboration & Stakeholder Engagement

- Partner with HR, IT, and leadership teams to identify training needs and skill gaps.
- Collaborate with ServiceNow developers, architects, and implementation consultants to ensure practical alignment of training with project requirements.
- Stay updated on ServiceNow product roadmaps and integrate new features into training programs.

- Continuous Improvement

- Monitor training outcomes and recommend enhancements to programs for maximum impact.
- Keep abreast of ServiceNow certifications, industry trends, and best practices.
- Mentor junior trainers and contribute to the knowledge-sharing culture within the organization.

Required Skills & Qualifications

- 8+ years of hands-on experience with ServiceNow across multiple modules.
- Proven experience as a technical trainer, corporate trainer, or ServiceNow instructor.
- Strong knowledge of IT Service Management (ITSM) processes and ServiceNow best practices.
- Expertise in ServiceNow workflows, form customization, reporting, and integrations.
- Familiarity with ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist, or Application Developer (preferred).
- Excellent communication, presentation, and facilitation skills.
- Ability to translate complex technical concepts into simplified learning materials.
- Strong organizational and time management skills.
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

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