Senior Customer Success Manager

Company DescriptionDynatrace exists to make the world s software work perfectly Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale This enables innovators to modernize and automate cloud operations deliver software faster and more securely and ensure flawless digital experiences That is why the world s largest organizations trust Dynatrace xc2 xae xef xb8 x8f to accelerate digital transformation We re an equal opportunity employer and embrace all applicants Dynatrace wants YOU-your diverse background talents values ideas and expertise These qualities are what make our global team stronger and more seasoned We re fueled by the diversity of our talented employees Full-time permanent role based in Mumbai - Bandra Kurla complex Hybrid work model At Dynatrace we recognized the flaws in traditional post-sales customer journeys and embarked on a mission to fix them This is why we created Dynatrace ONE our unified framework that revolutionizes post-sales customer experiences As a Customer Success Manager CSM for our enterprise accounts you will play a pivotal role in driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment To thrive in this role you need a proactive entrepreneurial and resilient mindset and you must be ready to challenge the status quo to drive superior outcomes Your core objectives are centered around renewals account growth and adeptly navigating enterprise organizations Your key to success is collaborating seamlessly with our champions and account teams ensuring on-time renewals and fostering fruitful partnerships Be the trusted advisor and primary post-sale point of contact for a portfolio of large organizations across the APAC region with a focus on the India market and engage proactively with them on a regular basisLeverage your and your peers expertise to increase the adoption and utilization of Dynatrace capabilitiesDemonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value from the productDrive value definition value realization and executive sponsorshipIdentify opportunities and additional revenue streams from assigned clients including upselling and cross-selling of related services and discovery of additional use casesBe accountable for client renewal and retentionEnsure deployment and utilization best practices are implemented and understood and collaborate with partners and internal consulting function to drive timely resultsHandle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery including Marketing Sales Professional Services Engineering Finance Support Responsibilities Develop relationships with mature customers and help them unleash the value of Dynatrace through education and enablementBe the champion of deployment success by mapping out relevant stakeholders and engaging them on a relevant value propositionIdentify additional use cases to be implemented within current accountsMay support higher-level account managers working on larger accounts from time to timeVisit client locations periodically to ensure client satisfaction and promote ongoing contract renewalCoordinates sales quotations and responds to requests for proposalsCoordinates sales quotations and responds to requests for proposalsQualifications2 to 3 years of progressive experience in managing complex customersAbility to quickly develop strong relationships with the users commercial partners internal communities and drive outcomesExcellent verbal written and interpersonal communication skillsExperience in working with execs in client environments as well as with procurement and business ownersHighly motivated energetic and committed to getting resultsComfort with a fast-paced dynamic environment is a must past exposure to a high-growth and or globally distributed companies is also valuableBusiness acumen and commercial outlook with a conceptual understanding of IT operations processes and best practicesBasic technical understanding of cloud concepts and application performance technologyAwareness of the APM marketplace with an understanding of where Dynatrace is positioned and key strengths above the competitionUnderstanding of Internet web and mobile applications Additional InformationWhy you will love selling and working with our Dynatrace platform Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness Dynatrace is a market share leader and has been a magic quadrant leader 13 times Dynatrace invests more in R D than some of our competitors total revenue assuring market-leading customer value and quick adoption Dynatrace is trusted by over half of Fortune s Top 100 At Dynatrace you will work with the largest of the Cloud players like AWS Azure VMware and Google Cloud Dynatrace is fully automated from the start providing the most advanced solution leveraging our AI machine learning technology We offer a competitive compensation package and benefits We re an equal opportunity employer and embrace all applicants Dynatrace wants YOU-your diverse background talents values ideas and expertise These qualities are what make our global team stronger and more seasoned We re fueled by the diversity of our talented employees