Service Coordinator

1 week ago


Kottayam KL IN Norona Tech LLP Full time

Job description Coordinate daily service operations for HP Lenovo Acer and project-related calls including call assignment scheduling Track open calls parts requests pending cases and ensure timely call closure with proper CCR uploading and escalation handling Handle customer case calls provide updates and support engineers Manage spare parts operations including DRR creation spare receipt stock updating and verification of all incoming parts Support logistics tasks when required and ensure accurate handling of courier bills and payments Monitor service metrics such as TAT first-time fix call closure rate and customer satisfaction and escalate issues as necessary Maintain proper documentation Preferred Qualifications and Skills Experience in managing service operations preferably for a laptop desktop service center Strong coordination skills Technical background Diploma or Degree Job Types Full-time Permanent Pay 15 000 00 - 19 000 00 per month Work Location In person



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