Manager, Technology Operations

Manager Technology Operations- Hyderabad Telangana Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers and provide thought leadership on creating solutions Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated allowing each of us to thrive Then it s time to join Western Union as an Manager Technology Operations Western Union powers your pursuit The role of Manager Technology Operations will own end-to-end governance for solution and services delivery of Database Engineering and Operations for both system-level and application-level databases On-premises and on the Cloud The role is expected to formulate develop and execute Database Technology Strategy Planning Governance Work closely with the application Engineering Operations Support and Product teams own the solution from a technical perspective engage with internal customers in successful completion of assigned projects on time You should possess hands on experience in working on relational and non-relational databases Oracle SQL Server DB2 PostgreSQL MySQL Redis Couchbase Cassandra on AWS and or On-premises infrastructure Experience in design through deployment of database solutions and production support with performance monitoring tuning and root cause analysis is critical Role Responsibilities You will own and manage the entire database portfolio Oracle MSSQL DB2 AWS RDS MySQL PostgreSQL Aurora MySQL Aurora PostgreSQL Redis Couchbase Cassandra Lead virtual teams 3rd parties and 3rd party services You will enable the delivery of high quality of service of database infrastructure support and ensure service support and delivery processes are in place to meet business needs You will handle internal and third-party service review meetings covering performance service improvements quality and processes Design and implement Highly Available HA Scalable fit for use large database solutions and advocating best practices across On-prem and AWS Cloud Collaborate with architecture engineering support teams in designing deploying and scalable database solutions Should have the ability to handle multiple projects and deadlines in a fast-paced environment independently Advanced troubleshooting skills Database performance tuning issue resolutions on-going replication issues Adopt Automation of day-to-day administration and maintenance in Cloud On-premise and emergent Engineering best practices in CI CD implementations Define and manage best practices around database security and help to ensure security and compliance across all database systems This position is a stakeholder-facing role and requires that you establish and manage expectations with the business teams and drive your team to achieve the expected service levels You will identify and drive methodologies and processes that support world class standards for production stability and identify and manage key targeted areas for improvement You will conduct regular team huddles periodic problem-solving workshops process confirmation reviews and 1x1 coaching sessions Role Requirements Minimum of 7 years of experience working in Fintech Ecommerce IT or consulting organization of which at least 4 years of experience designing and implementing database systems in On-premise and AWS cloud Hands-on AWS experience is a must Professional experience working on on-prem AWS Oracle SQ Server DB2 MySQL PostgreSQL Couchbase Cassandra databases Hands on experience in managing at least one database replication technology Oracle GoldenGate IBM MQ HVR Fire Tran AWS DMS Prior experience in leading global virtual teams 3rd parties and 3rd party services A bachelor s degree from an accredited college university Master s degree is preferred Proven experience of using SQL NoSQL datastores Hands-on experience on AWS Cloud - certification in AWS preferred Experience with database DevOps practices infrastructure as a code automation tools such as Terraform AWS Cloud Formation Experience in implementing solutions using various flavors of operating systems including Linux Load balancers Liquibase DB Change Automation HA DR storage architecture Experience in database migrations from On-prem to AWS Cloud We make financial services accessible to humans everywhere Join us for what s next Western Union is positioned to become the world s most accessible financial services company transforming lives and communities We re a diverse and passionate customer-centric team of over 8 000 employees serving 200 countries and territories reaching customers and receivers around the globe More than moving money we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward Just as we help our global customers prosper we support our employees in achieving their professional aspirations You ll have plenty of opportunities to learn new skills and build a career as well as receive a great compensation package If you re ready to help drive the future of financial services it s time for the Western Union Learn more about our purpose and people at https careers westernunion com Benefits You will also have access to short-term incentives multiple health insurance options accident and life insurance and access to best-in-class development platforms to name a few Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment Your India specific benefits include Employees Provident Fund EPF Gratuity Payment Public holidays Annual Leave Sick leave Compensatory leave and Maternity Paternity leave Annual Health Check up Hospitalization Insurance Coverage Mediclaim Group Life Insurance Group Personal Accident Insurance Coverage Business Travel Insurance Cab Facility Relocation Benefit Western Union values in-person collaboration learning and ideation whenever possible We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals By connecting face-to-face we are better able to learn from our peers problem-solve together and innovate Our Hybrid Work Model categorizes each role into one of three categories Western Union has determined the category of this role to be Hybrid This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location The expectation is to work from the office a minimum of three days a week We are passionate about diversity Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve We do not discriminate based on race color national origin religion political affiliation sex including pregnancy sexual orientation gender identity age disability marital status or veteran status The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws LI-RP LI-Hybrid Estimated Job Posting End Date 08-11-2025 This application window is a good-faith estimate of the time that this posting will remain open This posting will be promptly updated if the deadline is extended or the role is filled