Staff Inbound Product Manager

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Join the Operational Technology Team What we do In manufacturing and other cyber-physical environments managing the technology that powers industrial processes is becoming increasingly complex Many organizations still rely on manual procedures and legacy knowledge to maintain their critical Operational Technology OT environments This makes it difficult to gain a comprehensive view of OT systems-where even a minor issue can quickly escalate into a costly and complicated problem ServiceNow Operational Technology offers a unified and contextual view of OT systems enabling customers to keep them secure and operational We help organizations safeguard and manage their OT infrastructure across industrial operations through a single system of action What you get to do in this role Define own and deliver the product roadmap for the Service Management portfolio tailored to the Industrial Control Systems Operational Technology OT market Partner directly with Engineering teams to build solutions that address real-world market needs-developing a deep technical understanding of OT products architecture platform and integration points Collaborate with UX Design to lead early ideation and prototyping of new product features and capabilities Develop strategies and tactics to deeply understand market challenges in OT service management and represent the voice of the customer within the organization Influence horizontal products and platform roadmaps to incorporate innovations across the ServiceNow portfolio Work cross-functionally with outbound product management marketing and pre post-sales teams to shape product plans and execute the roadmap Analyze the competitive landscape and identify ServiceNow s positioning within the broader OT ecosystem Collaborate with ISV and SI partners to complement the product roadmap and deliver holistic solutions to the market Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 8 years of overall experience 5 years of Product Management experience in enterprise applications B2B - including at least 3 years in SaaS Platform Bachelor s degree in computer science engineering information technology Industrial Engineering Instrumentation and Control Engineering or related technical field MBA from a reputed institution or equivalent business strategy leadership training Demonstrated ability to deliver products that integrate across complex systems and workflows Internal systems Databases APIs External tools Deep technical expertise and a proven record of success working closely with Engineering Strong strategic operator and collaborator - Excellent at cross-functional teamwork and influence with a proven ability to think strategically while executing tactically Entrepreneurial mindset - thrives in dynamic environments willing to roll up sleeves to drive outcomes with a relentless focus on product-market fit Ability to communicate effectively on both technical and business topics able to present equally effectively to an engineer or to a customer Knowledge of the ServiceNow platform and current applications portfolio is a strong plus Knowledge of Industrial Control Systems ICS domain is a strong plus Background in one or more of the following domains Industrial Networks Enterprise Asset Management Cybersecurity Vulnerability Management Risk Management Policy Compliance Computer Networks is a strong plus Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license