Customer Service Executive

Job Description About The Company Frido is a dynamic and innovative organization dedicated to transforming the landscape of financial technology. With a commitment to excellence and a passion for delivering cutting-edge solutions, Frido specializes in providing seamless digital financial services that empower individuals and businesses alike. Our team is composed of forward-thinking professionals who thrive in a collaborative environment, driving growth and innovation across the industry. At Frido, we believe in fostering a culture of continuous learning, integrity, and customer-centricity, ensuring that our offerings consistently meet the evolving needs of our clients. About The Role We are seeking a highly motivated and detail-oriented professional to join our team in the role of Financial Analyst. This position offers an exciting opportunity to contribute to the strategic financial planning and analysis that underpin our company's growth initiatives. The ideal candidate will play a key role in analyzing financial data, preparing reports, and providing insights that support decision-making processes. As part of our team, you will collaborate with cross-functional departments to ensure accurate financial forecasting and budgeting, helping Frido maintain its competitive edge in the fintech industry. This role requires a proactive individual with strong analytical skills, excellent communication abilities, and a passion for financial technology. Qualifications - Bachelor's degree in Finance, Accounting, Economics, or a related field; Master's degree is a plus. - Proven experience of 3+ years in financial analysis, preferably within the fintech or technology sectors. - Strong proficiency in financial modeling, forecasting, and data analysis tools such as Excel, SQL, or Tableau. - Excellent analytical and problem-solving skills with a keen eye for detail. - Effective communication skills, both written and verbal, to articulate complex financial concepts clearly. - Ability to work independently and collaboratively in a fast-paced environment. - Knowledge of financial regulations and compliance standards relevant to the fintech industry is advantageous. Responsibilities - Analyze financial data to identify trends, variances, and opportunities for improvement. - Develop and maintain financial models to support strategic planning and decision-making. - Prepare detailed financial reports, dashboards, and presentations for senior management and stakeholders. - Assist in budgeting and forecasting processes, ensuring accuracy and timeliness. - Monitor key financial performance indicators and recommend corrective actions as needed. - Collaborate with cross-functional teams including product, marketing, and operations to understand financial implications of business initiatives. - Ensure compliance with financial policies, standards, and regulatory requirements. - Support audits and financial reviews by providing necessary documentation and explanations. Benefits Frido offers a comprehensive benefits package designed to support our employees well-being and professional growth. This includes competitive salary packages, health insurance coverage, and retirement plan options. Employees have access to ongoing training and development programs to enhance their skills and advance their careers. We promote a flexible work environment that encourages work-life balance, along with paid time off and holidays. Additionally, our company culture emphasizes recognition, collaboration, and innovation, ensuring that every team member feels valued and motivated to contribute to our shared success. Equal Opportunity Frido is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that diverse perspectives and backgrounds strengthen our organization and help us better serve our clients. All qualified candidates are encouraged to apply, and we are dedicated to providing a fair and equitable hiring process.