Customer Service Executive

19 hours ago


Mumbai India FAE BEAUTY Full time

Job Description Location: Mumbai Experience: 1 year Type: Full-time, In Person Position Overview: We're looking for a Customer Service Executive who can turn conversations into connections, and queries into happy, loyal customers. If you're empathetic, solutions-driven, and excited to build meaningful relationships with our community, this role is for you. What You'll Do: 1. Be the first touchpoint: Respond to customer queries across email, phone, chat, and social media within our defined response times. 2. Resolve with care: Provide clear, accurate, and empathetic solutions to customer issues, ensuring resolutions are timely and effective. 3. Close the loop: Identify recurring issues and share insights with operations, logistics, and product teams to help us get better every day. 4. Own your numbers: Track and update records accurately to keep data reliable. 5. Collaborate deeply: Work closely with logistics, ops & product to ensure smooth deliveries and proactive communication with customers. What We're Looking For: 1. 1 year of customer service or client servicing experience (D2C, e-commerce is a plus). 2. Strong communication skills in English 3. A problem-solver with patience, empathy, and a customer-first mindset. 4. Highly organized 5. Comfort with Excel. 6. Ability to juggle multiple conversations while keeping quality high. 7. Based in Mumbai and available to work full-time from our office.


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