Customer Care Analyst

3 weeks ago

Bengaluru, Karnataka, India Informatica Full time

Build Your Career at InformaticaWe seek innovative thinkers who believe in the power of data to drive meaningful change At Informatica we welcome adventurous work-from-anywhere minds eager to tackle the world s most complex challenges Our employees are empowered to push their bold ideas forward and we are united by a shared passion for using data to do the extraordinary for each other and the world xe2x80x8bCustomer Care AnalystWe re looking for an Customer Care Analyst candidate with experience in managing a quota Customer Success and Renewals to join our team in Bangalore -hybrid You will report to the Associate Manager - Customer CareYou will be responsible for multiple commercial programs within our Global Customer Support organization Technology You ll UseSalesforce PowerBIYour Role Responsibilities Here s What You ll Do Owning an annual quota of positioning services by using a multi-channel approach to our existing customers Responsible for weekly reporting and forecasting Drive commercial programs for our Global Customer Support organization Provide cross-functional support to our Renewals and Success organization Night-shift role supporting North America customer and internal teams What We d Like to See Experience in Customer Success and or Software Renewals Focus on targets with a drive to overachieve Successfully manage multiple stakeholders Role Essentials 3 years in Renewals and or Customer Success experience Familiarity with Salesforce Perks Benefits Comprehensive health vision and wellness benefits Paid parental leave adoption benefits life insurance disability insurance and 401k plan or international pension retirement plans Flexible time-off policy and hybrid working practices Equity opportunities and an employee stock purchase program ESPP Comprehensive Mental Health and Employee Assistance Program EAP benefit Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations At Informatica our employees are our greatest competitive advantage So if your experience aligns but doesn t exactly match every qualification apply anyway You may be exactly who we need to fuel our future with innovative ideas and a thriving culture Informatica NYSE INFA a leader in enterprise AI-powered cloud data management brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets We pioneered the Informatica Intelligent Data Management Cloudxe2x84xa2 that manages data across any multi-cloud hybrid system democratizing data to advance business strategies Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica Connect with and Informatica Where data and AI come to life xe2x84xa2

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