▷ (3 Days Left) Microsoft D365 FO Specialist

Job Description: D365FO Functional Specialist Position Title: D365FO Functional Specialist Location: Niles, IL Employment Type: Full-Time Position Overview We are seeking a D365 Finance & Operations Functional Specialist to support and enhance our mature Microsoft Dynamics 365FO environment. This role is focused on driving business process improvements and system enhancements across key business domains—Finance & Accounting, Procurement, Call Center/Customer Service, and Fulfillment/Warehouse Operations. The ideal candidate has a strong functional consulting background in D365FO, with the ability to analyze and document requirements, translate them into system configurations and process flows, and collaborate with stakeholders to optimize end-to-end business processes. This is not a developer role; rather, it requires a functional ERP consultant mindset—understanding business needs, designing solutions within the system, and enabling adoption across teams. Key Responsibilities Finance & Accounting - Partner with Finance leadership to design and implement process improvements in areas such as GL, AP, AR, Fixed Assets, Budgeting, and Financial Reporting. - Ensure compliance with GAAP and regulatory requirements while leveraging D365FO capabilities. - Support evolving financial planning and analysis needs, including advanced reporting and integration with BI platforms. Procurement & Supply Chain - Collaborate with Procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows. - Configure and optimize D365 Procurement & Sourcing modules to ensure cost-effective and compliant processes. - Support supply chain visibility by aligning procurement with warehouse and fulfillment operations. Call Center & Customer Service - Work with Customer Service/Call Center leaders to refine sales order processing, customer interactions, and case management workflows. - Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions. - Develop processes that improve customer experience, retention, and responsiveness. Fulfillment & Warehouse Operations - Partner with Warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS). - Enhance workflows for inventory accuracy, order fulfillment, and logistics execution. - Support workforce adoption of SOPs, handheld/scanning devices, and real-time reporting. Cross-Domain / ERP Functional Support - Document business requirements and map them to D365FO functionality—acting as the bridge between business teams and technical resources. - Manage functional configurations, testing, and UAT for enhancements, integrations, and upgrades. - Lead process workshops, training sessions, and end-user enablement. - Drive continuous improvement initiatives to support business scalability and operational excellence. - Maintain a backlog of enhancement requests and help set priorities in alignment with business strategy. Qualifications - Bachelor’s degree in Business, Finance, Supply Chain, or related field. - 5+ years of ERP functional experience (Microsoft Dynamics 365FO or AX preferred). - Demonstrated expertise in at least two functional areas: Finance, Procurement, Customer Service/Call Center, or Warehouse/Logistics. - Strong ability to document requirements, map processes, and configure D365FO modules. - Experience with testing, training, and end-user enablement. - Excellent interpersonal skills; able to work across Finance, Operations, and IT stakeholders. - Strong problem-solving and analytical capabilities; able to balance detail with strategic impact. Preferred Skills - Experience with system integrations, BI tools (Power BI, SQL), or e-commerce platforms. - Familiarity with multi-entity/global environments. - Knowledge of change management and training best practices. - Prior consulting or ERP project experience.