Executive - It

About This Role Position Type Contingent Contract Job Summary Responsible for the deployment and support of computer hardware and software including peripherals and components to employees Perform a variety of installation move add change disposal and support tasks to meet user requirements Participates in the implementation of new IT EUC strategic plans Demonstrates considerable knowledge of CAE s computer standard equipment Responsibilities Works on the assembly configuration installation and level II III support of computer hardware and software including peripherals and components Participates in coordinating internal departmental project initiatives which may involve multiple IT User groups Support Telecommunications hardware software assets such as VOIP Cellular and mobile devices Coordinating user relocation support for all IT equipment Assists the Regional IT Manager with improvements to processes and establishing and maintaining a set of Service Level Agreements SLA applicable to the IT operations groups Implements supports and monitors internal applications and tools used by the IT operations group Work with vendors to resolve issues and product software updates based on new releases Actively monitors detects and removes malwares and illegal or non-authorized software Support multi-sites support outside of local facility Support and review lifecycle of IT technologies and processes Skill Set required Candidates must hold a relevant education degree or diploma Considerable knowledge on support of computer hardware and software telecommunications and networking Knowledge on Network services such as VPN remote access LAN WAN DNS FTP and Proxy Excellent organizational skills Excellent problem-solving abilities Acts independently to determine methods and procedures on new assignments Understands implications of work and makes recommendations for solution Excellent knowledge and troubleshooting of computer operating systems and office applications Microsoft windows Office and O S MAC Outlook VPN antivirus Encryption Excellent ability to learn and support the many different corporate applications and various helpdesk account administration activities Excellent project administration skills required to work across IT groups bringing innovation creativity and process management Excellent knowledge of maintaining corporate documentation and procedures following group standards and policies Adapting to changes within the organization Able to prioritize workloads to best support the business o Support of local and global CAE facilities Significant internal and external client contact Regular internal communication with all levels of staff within CAE Must be able to work independently and in team environment Interfaces with customers internal users and senior management as required Some travel may be required High level of professionalism you are one of the faces of the company Excellent verbal and communication skills Organized and Multi-tasking Ability to learn other software systems relatively easily Good writing skills email etiquette Team player Empathy Confidentiality Experience 3-6 years of experience Qualification Technical Degree College diploma in a technology discipline and or an equivalent combination of education and related experience Position Type Regular CAE thanks all applicants for their interest However only those whose background and experience match the requirements of the role will be contacted Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race nationality colour religion sex gender indentity and expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by local laws If you don t see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply At CAE everyone is welcome to contribute to our success Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at