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Customer Support Executive
4 weeks ago
JOB SUMMARY:
Shift Timing: 10 Am-7 Pm
Salary Budget: Fresher - 2.55 LPA - 3 LPA
Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.
Language Proficiency: Good command over English (spoken).
Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.
Key Responsibilities:
Handle incoming calls and respond to customer queries in a timely and professional manner
.Make outbound calls to customers for follow-ups, feedback, or information update
s.Resolve product/service-related issues effectively, escalating when necessa
ry.Maintain a high level of customer satisfaction by providing accurate information and supp
ort.Document all customer interactions and update CRM sys
tems.Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction s
cores.Work closely with the team to improve service standards and pro
c
esses.
Required Skills & Qualific
a
tions:
Under Graduates & Graduates are welcome. Freshers can als
o apply.04 years of experience in customer support (voice
process).Excellent verbal communication skills i
n English.Good listening skills, patience, and empathy when dealing with
customers.Basic computer knowledge (MS Office, Email,
CRM tools).
Interested candidates can share their CVs on whatsapp to 9910284974 -
Gurdeep Kaur
