Renewal Sales Associate

4 weeks ago

Vadodara, India VikingCloud Full time

Role Overview

The Associate – Sales will be responsible for overseeing contract renewals, identifying client growth opportunities, and ensuring a high level of customer satisfaction. The ideal candidate will bring solid sales experience, cyber security domain knowledge, and outstanding communication skills to deliver business growth and customer success.

Key Responsibilities

- Manage contract renewals for existing clients in line with company targets.
- Proactively identify opportunities to upsell and cross-sell cybersecurity solutions.
- Build strong, long-term client relationships by delivering exceptional service levels.
- Collaborate with internal teams (technical, customer success, finance) to ensure seamless contract execution.
- Maintain accurate records of pipeline activities, forecasts, and customer interactions in CRM tools.
- Actively listen to client needs, provide consultative solutions, and position our portfolio strategically.
- Demonstrate strong product knowledge and stay updated on company offerings as well as industry trends.
- Support US and Europe sales leadership with reporting and account insights.
- Deliver high-quality client presentations, proposals, and renewal documentation.
- Work flexible shifts as per global business schedules.

Required Skills & Competencies

- 5+ years of proven sales experience with at least 2 years handling renewals or account management.
- Cybersecurity industry experience is mandatory.
- Excellence in English communication – verbal and written; ability to influence and engage decision-makers.
- Strong presentation, negotiation, and interpersonal skills.
- Effective decision-making and problem-solving abilities in a client-facing environment.
- Highly detail-oriented with strong multitasking capabilities.
- Strong customer service mindset with a team-oriented outlook.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with CRM systems (e.g., Salesforce, HubSpot, or similar) is an advantage.

Qualifications

- Bachelor’s degree in business administration, Marketing, or a related discipline.
- MBA or equivalent post-graduate qualification is a plus.
- Experience working with international customer / clients

What We Offer

- Opportunity to be part of a leading global cybersecurity organization.
- Exposure to global accounts across the US, Europe, and other international regions.
- Career growth and skill development in a fast-evolving industry.
- Collaborative and inclusive work culture with a focus on innovation and client success.

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