Application Support Specialist Urgent

3 weeks ago

Bengaluru, Karnataka, India Black Box Full time
Job Description

Skills:

- Excellent customer relations/service skills.
- Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience.
- Ability to prioritize and handle multiple tasks simultaneously.
- Strong analytical, reasoning and organizational and project task management skills.
- Exceptional attention to detail and follow through, including proper documentation.
- Ability to understand business systems technologies.
- Excellent Interpersonal Skills
- Self-motivated & ability to work on own or with teams
- Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions.
- Required certification on logger for - NICE, Verint, Avaya Loggers, WFM, WFO,

Experience:

- 8+ years of Implementation & Support Experience working various loggers.
- Proven expertise with NICE, Verint, Avaya, - Engage, WFO, AWFO, WFM etc.
- Well Versed with Contact Center portfolio
- Comprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.

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