Application Support Specialist

2 days ago


Bengaluru, Karnataka, India beBeeExpert Full time ₹ 50 - ₹ 65

Job Title: Application Support Specialist

We are seeking a highly skilled Application Support Specialist to provide expert-level support for business-critical applications built on Progress OpenEdge (ABL/4GL). The ideal candidate will possess strong knowledge of Progress OpenEdge and the ability to troubleshoot complex issues efficiently.

About the Role:

  • Provide level 2 and level 3 support for applications built on Progress OpenEdge.
  • Monitor application performance and ensure high system availability.
  • Analyze and resolve incidents, service requests, and problem tickets within established service level agreements.
  • Perform root cause analysis to identify and resolve underlying issues.
  • Coordinate with development teams to implement bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities to ensure seamless operations.
  • Maintain accurate documentation of issues, resolutions, and standard operating procedures to facilitate knowledge sharing.

Required Skills & Experience:

  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools such as ServiceNow, JIRA, Remedy, etc.
  • Excellent troubleshooting, analytical, and communication skills.


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