Area Vehicle Service Manager

4 weeks ago

Bengaluru, Karnataka, India Ather Energy Full time
Job Description

Team Management : Lead and supervise a team of service technicians, engineers, or support staff within the assigned area. This may include hiring, training, and performance management.

Service Delivery : Ensure that service operations meet or exceed established service level agreements (SLAs) and quality standards. Monitor service performance and make improvements as necessary.

Customer Service : Focus on providing exceptional customer service, addressing customer inquiries, resolving issues, and maintaining strong customer relationships.

Resource Allocation : Efficiently allocate and manage resources, including personnel, equipment, and parts inventory, to optimize service delivery and response times.

Field Service Coordination : If applicable, coordinate field service operations, including scheduling service visits, dispatching technicians, and ensuring timely and efficient service calls.

Technical Expertise : Possess a strong understanding of the technical aspects of the products or services being supported to provide guidance and support to service teams.

Service Process Improvement : Identify areas for process improvement and implement changes to enhance service efficiency and customer satisfaction.

Data Analysis : Analyze service data, including performance metrics and customer feedback, to identify trends and areas for improvement.

Service Documentation : Ensure that service records, reports, and documentation are accurately maintained and up-to-date.

Budget Management : Develop and manage budgets for service operations, including expenses related to labor, equipment, and materials.

Health and Safety Compliance : Ensure that service operations adhere to health and safety regulations and best practices.

Vendor and Supplier Management : If applicable, manage relationships with third-party service providers, contractors, or suppliers.

Communication : Maintain effective communication with both the service team and other departments within the organization to ensure the seamless delivery of services.

Quality Assurance : Implement and oversee quality assurance programs to maintain high service quality and customer satisfaction.

Problem Solving : Address complex service issues, customer complaints, and escalations, finding timely and effective solutions.

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