3 Days Left International Customer Care Executive

4 weeks ago

Mohali, Punjab, India Eclerx Full time
Job Description

Job description

Role & responsibilities

We are actively looking for Voice Customer Operations for international client

- Candidate should have excellent communication skills
- Graduate
- Experienced/Fresher
- Flexible to work in 24*7 shifts
- Work from Office Profile
- Five Days working
- Additional night shift allowance upto 3000/- per month
- Cab facility is available
- Free insurance coverage of 1 Lakh medical, 3 Lakh accidental & 5 Lakh group term

Key Responsibilities:

- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.

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