Cumin Co

15 hours ago

Gurgaon Haryana, India Cumin Co Full time

We are seeking a passionate and empathetic Customer Experience Executive to manage post-purchase interactions and ensure a seamless delightful journey for every customer You will be the first line of support and the warm human voice behind our brand Key Responsibilities 1 Serve as the main point of contact for customer queries via email chat and phone 2 Manage the post-purchase journey including order tracking issue resolution and returns 3 Address customer complaints with professionalism empathy and swift resolution 4 Collaborate with logistics and product teams to troubleshoot issues 5 Identify and escalate common customer pain points to improve overall experience 6 Create and maintain accurate clear and concise support documentation and FAQs 7 Monitor customer satisfaction metrics and contribute to improving CSAT scores ref updazz com

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