Manager Remittance

About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the world s leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the world s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFG s shares trade on the Tokyo Nagoya and New York stock exchanges For more informat About Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia Pacific About the Role Position Title Manager Corporate Title AVP Reporting to Vice President Location Bangalore Job Profile Purpose of Role Responsible for the daily supervision and control of workflow for the daily functions transactions pertaining to the various products related to the department Be seen as support to Head of Department in smooth and proper execution of operations of the Department Supervise and oversee the teams development and provide training where required as proposed by the Head of Department to ensure high level of job knowledge and role coverage Main Responsibilities Process Perform the duties of checker for the activities assigned diligently Works as SME for the process Nurture team members Understand the process policies of the Bank and adhere to the needs Work closely with bank branch to process execute the transactions as per accuracy quality standards SLAs of the Bank Learn the system functions and adhere to the controls Support bank branch to resolve operational incidents reporting if any Provide suggestion s to improve streamline the operational processes Demonstrate and achieve high level of ownership and execution skills in managing units overall activities Co-ordinate with stakeholders to ensure effective conduct of Cash Operations unit Maintain and publish the pending status of transactions ORM and BOE status and other periodic and regulatory follow up requirements to branches and CSD Demonstrate excellent command over FEMA RBI guidelines related to import and Mics remittances Support team leader to ensure implementation of Policies and IUP Prepare and circulate regulatory returns like R-Return and other internal and HO related reports Impart necessary trainings to the team Handle concurrent internal and other audits and support team leader in effective handling of audit queries Take initiatives towards teams overall performance Ensure highest levels of accuracy by team in processing of transactions and ensure minimum operation incidents Set up proper risk control mechanism for the Unit Execute any additional activities assigned by DH as per requirements Support launching of New Product arrangement by conducting UAT Customer Develop and maintain strong stakeholder management with key stakeholders within MUFG Support and resolve customer enquiries and provide excellent customer service Work in partnership with Compliance to understand relevant operational guidelines MUFGs standard procedures and local regulations and assess the impact on the daily operations workflow Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner To support developmental projects relating to the Department People Provide guidance and support to more junior members of the team Assist in the training and development of individuals to ensure high level of job knowledge Provide SME Support and nurture team Other Control Perform the checking process on operational issues escalated by the less experienced members of the team Perform the reconciliation of any daily pending transactions Support the Head of Department in determining the level of support on new MUFG product offerings by carrying out reviews on resourcing issues internal policies workarounds and system capabilities Support the Head of Department in achieving the departments KPIs set by the Branch Management Support in managing the risk profile for the department Support internal and external audits within the department by preparing documentation as required Maintain good working knowledge of industry trends products relevant laws and regulations Adhere to all company policies as well as guidelines Timely submission of Statutory and MIS reports Conduct necessary trainings to the team Manage testing and new migrations Escalate any unresolved complex enquiries to more experienced members of the team Financial Take initiatives towards cost reduction automation and digitization and support seniors in execution of the same Candidate Profile Minimum 8 to 10 years of relevant experience in remittances and Deposit products Payment operations Strong PC skills MS Office Good team management skills Knowledge of SWIFT message types ISO20022 FATF and Payment Systems T24 RTGS etc Exposure to clearing and payment processes Both inward and outward Hands on experience in managing stakeholders governance and managing the toll gates Flexible in working in shifts Exposure to regulatory guidelines related to domain Good interpersonal skills to deal courteously and effectively with others Attention to details