Talent Pipeline

Don t see exactly the role you re looking for No problem At Sumo Logic we re always on the lookout for talented professionals to join our team By submitting your application here you are expressing interest in potential engineering roles that may become available in the future Why Apply Now At Sumo Logic we believe the strongest teams are built before the hiring starts If you re passionate about customer advocacy problem-solving and delivering world-class support-even if you re not actively job hunting-we d love to connect By submitting your profile you ll be among the first we reach out to for upcoming openings in our Customer Support Customer Success or Renewal Specialist teams This is your opportunity to stay top-of-mind as we grow our customer experience organization in India Let s shape the future of customer-centric innovation-together Join the Frontlines of Customer Success at Sumo Logic At Sumo Logic our mission is to make the digital world faster more reliable and secure Our AI-powered SaaS analytics platform empowers global organizations to monitor secure and optimize their cloud-native systems And behind that platform is a team of passionate support specialists and customer champions dedicated to helping our customers succeed Whether you re solving deep technical issues managing renewal cycles or proactively guiding customers toward value you ll play a critical role in building loyalty trust and long-term impact Our Customer Support and Success teams are recognized as some of the most technically adept and customer-obsessed teams in the industry-delivering real results across Dev Sec and Ops functions Areas of Focus We regularly hire for roles such as Customer Success Specialist Renewal Specialist - Driving retention managing renewals and identifying expansion opportunities in a SaaS environment Technical Support Engineer Senior Technical Support Engineer - Providing in-depth troubleshooting incident resolution and technical guidance on log analytics observability and cloud platforms What We Value Experience in SaaS subscription-based platforms or technical support roles Strong communication empathy and problem-solving skills Familiarity with Salesforce Gainsight Zuora Clari or similar CRM CS tools Technical acumen across logging systems cloud platforms AWS GCP Azure SIEM scripting or observability tools Comfort with night shifts US hours and working independently in a fast-paced environment Curiosity and eagerness to learn new tools and technologies Tools Tech You Might Work With CRM CS Platforms Salesforce Gainsight Clari Zuora Observability Monitoring Sumo Logic Splunk DataDog Elastic Cloud Providers AWS GCP Azure Scripting Debugging Python Bash SQL PowerShell Systems Networking TCP IP syslog Docker Kubernetes Ready to Stay on Our Radar Submit your application today to express interest in future opportunities We ll keep your profile handy and reach out when a role opens that matches your skills and aspirations Let s transform the customer experience together LI-Remote About Us Sumo Logic Inc empowers the people who power modern digital business Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform The Sumo Logic Continuous Intelligence Platform TM helps practitioners and developers ensure application reliability secure and protect against modern security threats and gain insights into their cloud infrastructures Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications For more information visit Employees will be responsible for complying with applicable federal privacy laws and regulations as well as organizational policies related to data protection The expected annual base salary range is unavailable for this posting as your application will be considered for several types and levels of positions Compensation varies based on a variety of factors which include but aren t limited to such as role level skills and competencies qualifications knowledge location and experience In addition to base pay certain roles are eligible to participate in our bonus or commission plans as well as our benefits offerings and equity awards