CRM BA

4 weeks ago

Bengaluru India Zensar Technologies Full time

Job Description

Position : CRM BA

Experience : 5+Yrs

Location : Pune,Hyderabad,Bangalore,Chennai,Kolkata

Notice Period : 15 Days to Immediate Joiner

Key Responsibilities:

- Collaborate with business stakeholders to analyze, document, and refine business processes and requirements.
- Act as a bridge between technical teams and business units to ensure effective communication and successful solution implementation.
- Gather and document functional and non-functional requirements for Dynamics 365 (CE) and Power Platform (Power Apps, Power Automate, Power BI).
- Conduct gap analysis and recommend process improvements leveraging Dynamics 365 and Power Platform capabilities.
- Develop and maintain detailed documentation, including business requirements, use cases, process flows, and user stories.
- Support solution design and assist in system testing, user acceptance testing (UAT), and training.
- Assist in the configuration and customization of Dynamics 365 applications.
- Identify risks and dependencies within the project scope and work with stakeholders to address them.
- Stay up to date with the latest features and best practices in Dynamics 365, Power Platform, and related technologies.

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