MS CRM BA

3 weeks ago

Bengaluru, India Tech Mahindra Full time
Title: Business Analyst - MS CRM
Experience: 7 - 12 years
Offshore Location: Any TechM (Bangalore/Chennai/Hyderabad/Pune)- For Initial day till Visa Processing time.
Domain: Banking only
Job Location: Dubai
Notice Period: Immediate Joiner
Job Description:
Business Analysis: Act as the primary liaison between business units and IT, ensuring alignment of Dynamics 365 capabilities with business objectives.
Requirements Gathering: Lead structured workshops and interviews to capture and validate
business and functional requirements.
Proven track record delivering Microsoft Dynamics 365 CE and F&O implementations, ideally in a Financial Services Regulator or in companies that they regulate.
Deep experience on CE/CRM projects which amounts to approx. 75% of overall project scope
Strong understanding of regulatory processes, financial systems, and reporting requirements.
Solution Design: Collaborate with technical teams and vendors to shape solutions using
Dynamics 365 CE & F&O modules and Power Platform tools like (Power Apps, Power
Automate, Power BI) and Dataverse
Expertise in configuration of Dynamics modules, workflows, forms, and integrations.
Skilled in Fit/Gap analysis, stakeholder facilitation, and user training.
Documentation: Produce clear and complete Functional Specification Documents (FSDs), user stories, Business Process diagrams and workflows.
Gap Analysis: Identify process or system gaps and recommend optimized solutions and
configurations.
Delivery Oversight: Support configuration, testing (including UAT), training, and change
management across the project lifecycle.

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